Google Assistant not working or crashing for many after recent update (workaround inside)

Google’s virtual assistant has been available since 2016. It is used by many across Android, iOS, and Chrome OS devices, while a bunch of other platforms also support Google Assistant.

Since it is among the most used virtual assistants available nowadays, it is natural for bugs and issues to occur while using Google Assistant as long as they are being taken care of.


Now, users are facing an issue where Google Assistant is not working or crashing for them. As per multiple reports, this issue appears to have started after a recent update to Google App, most likely version 12.35.

Users have been reporting that the Google keeps stopping error occurs when the Assistant is used. Also, while some say that it crashes after listening to the “Hey Google” command, for others it crashes at the hotword itself.

Hmm… Google Assistant is crashing on my phone every time I ask it something. Is this happening to anyone else?

The issue clearly appears to be widespread but Google has not made any comments on the matter so far. Moreover, workarounds like clearing app caches and data and restarting the device are not helping users.

Thanks for the info but it hasn’t worked for me. I have a brand new phone (s20FE) and the assistant worked well until today. This afternoon I restarted my phone and there was a Google prompt to install the Files browser (and a couple other things I don’t remember). When I did, the assistant stopped working. It comes up when I say Hey Google and listens to my question, but then immediately crashes.

The 9/15 update seems to have cause my “Hey google” to crash. Anyone else have this issue?

After installing the 9/15 google update on my galaxy s9, anytime I launch “hey google”, it doesn’t come up. If I call it twice, I get a message that it crashed. I’ve cleared cache and storage data as well as rebooted, with no luck.


It is unclear what the exact cause of this problem is but users started facing it after the recent update. This further indicates that the latest update might be the actual culprit.

However, nothing is confirmed until Google sheds some more light on the matter. Meanwhile, a possible workaround for this issue has been found by an affected user.

It seems updating to Google App beta version 12.36 is working for some. So, affected users can expect a new Google Assistant update with fixes in the stable channel.


However, those who wish to try the aforementioned beta version of Google App to fix the crashing issue and get the Assistant working again can become a tester by heading here.

Apart from that, affected users can also try uninstalling the updates for Google App from the Apps and notifications settings and see if doing so fixes the problem with the Assistant.

Hopefully, Google soon releases an update with proper fixes for this issue in the stable channel so that Google Assistant can be used without any hassle.


That said, we will report back with more stories related to Google Assistant and other products from the tech giant as and when we get new information to share so stay tuned.

NOTE: There are more such stories in our dedicated Google section so be sure to go through it.

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Deveshwar Bhardwaj

I'm a techy who is particularly fond of Android smartphones. A writer who usually finds himself on the other side of the spectrum. An artist who likes to sing and play the guitar. Also a photographer when in the mood.