Google Fiber (Wifi) users reporting slow or fluctuating wired & wireless internet speeds

Google’s fiber-to-the-premises service, Google Fiber, has been available in the United States since 2010. It offers products like VoIP, Broadband Internet, and IPTV to millions of customers in the states.

Among the most popular internet plans from Google Fiber are the 1 and 2 Gig plans which, as the names suggest, offer speeds of 1 Gbit/s and 2 Gbit/s respectively.

Google-Fiber-logo-inline-new

However, subscribers of the 1 and 2 Gig plans have been facing some connectivity issues lately. As per multiple reports, subscribers are experiencing slow or fluctuating speeds on their wired and wireless internet.

Several reports outline that speeds are abnormally low with the wired or wireless connections across different devices even when in proper range of the extenders or routers.

It is unclear what the exact cause of this issue is but workarounds like restarting the devices, comparing speeds of wired and wireless connections and more are not helping users.

Connection speeds are slower than my 1gig service and most of my smart devices, such as, Alexa, wifi led lights, and the like. Also range of extender is about 20 feet. About to switch service back and use my own mesh network again.
Source

My wifi connection is really slow on my PS4 compared to my laptop in the same spot. I have rebooted the router and my playstation and it hasn’t worked.
Source

Google-Fiber-slow-internet-speeds
(Source 1, 2, 3, 4, 5)

Also, Google has not made any comments on the matter which is only complicating matters for affected subscribers.

A Google Support Community Specialist did point out that there was an issue with the service in a specific area in late August. However, it has since been resolved.

Apart from that, Community Specialists have been providing affected Google Fiber subscribers with generic troubleshooting steps some of which they have already performed and others are not helping with the slow internet speeds problem.

Community-Specialist-August-issue-comment
Source

Thus subscribers have been further asked to get in touch with Google Fiber support but there is no word on whether doing so is indeed helping users or not.

It is possible that this Google Fiber issue with slow internet speeds might be widespread but nothing is clear until Google makes any comments on the matter.

Hopefully, the tech giant takes a proper look at user reports regarding this problem and provides more clarity soon.

Users-to-contact-Google-Fiber-support-for-slow-internet-speeds
Source

That said, we will report back with more details as and when we get more information to share so stay tuned.

NOTE: There are more such stories in our dedicated Google section so be sure to go through it.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Want to work for PiunikaWeb and enjoy best-in-industry compensation & benefits? You'll be glad to know we're hiring experienced candidates.

Deveshwar Bhardwaj

I'm a techy who is particularly fond of Android smartphones. A writer who usually finds himself on the other side of the spectrum. An artist who likes to sing and play the guitar. Also a photographer when in the mood.