New updates are being added at the bottom of this story…

Original story (published on September 15, 2021) follows:

Just in case you’re trying to get your head around why the TPG Telecom internet service isn’t working for you, find solace in the fact that you aren’t the only one facing issues with it lately.

A quick look at the micro-blogging site Twitter conveys that many are affected by the same issue. As per reports, while some say the service isn’t working or broken for them, others are getting the Error 502 (Bad gateway).

For a quick glance, here’s how some of the complainants word the problem:

@TPG_Telecom no nbn in postcode 3197 – no phone support available, outage page down. WTF TPG?!

.@TPG_Telecom thousands of outage reports on Downdetector in last few hours for NBN connections. Outage in here postcode 2038, is down. Can you please advise your customers what is going on?

@TPG_Telecom why is there no internet??? Even your cloud flare website is down!

Down detector – a popular service that gives information about live outages – also conveys that TPG Telecom internet service is indeed going through a glitch in several regions of Australia.


Being the second-largest telecommunications service provider in Australia, TPG Telecom caters to millions of users. However, this outage seems to have left them stranded and there are even no workarounds which are further complicating matters.

Any official word on the matter? Negative, as yet. We’re yet to locate a word from the official service channels or their social media handles.

Rest assured, we’re keeping a continuous tab on all related developments, and will update this page with relevant info as and when we come across any. So in case, you’re encountering the problem discussed here, stay hooked for updates.

Update 1 (September 15)

IST 06:55 pm: According to a recent report from Twitter, TPG support has acknowledged that an issue is causing errors or timeouts while browsing and their engineers are working on restoring the services as soon as possible.

We’re aware of an issue that may be causing timeouts or errors when attempting to browse. Engineers are currently investigating the cause and working to restore services asap. -Jhoey

Update 2 (September 16)

IST 12:00 pm: TPG Telecom has come out to notify affected users that this issue has since been fully resolved.

tpg telecom issue fixed

Featured image source: TPG Telecom

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Deveshwar Bhardwaj
901 Posts

I'm a techy who is particularly fond of Android smartphones. A writer who usually finds himself on the other side of the spectrum. An artist who likes to sing and play the guitar. Also a photographer when in the mood.

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