[Update: Internet not working] Sky broadband & cable down, company confirms signal interruption in some areas

New updates are being added at the bottom of this story…

Original story (published on October 11, 2019) follows:

In coming is a service outage alert!

Is Sky broadband down and cable down or not working for you? Please be informed that the service is going through signal interruption in certain areas, and a lot of users are complaining about this across micro-blogging site Twitter.

A quick look at Down detector – a service that gives a realtime overview of outages and other issues – reflects Sky is encountering a glitch in some regions as can be seen in live outage map below.


Coming to whether there’s an official word on the matter as yet, while reverting back to some users @SKYserves acknowledged that some areas are encountering signal interruptions, and added there’s no ETA for how long would it take to fix things up.

Our apologies for the inconvenience, @hmabedo. We have an on going signal interruption in your area and it is being attended by our proper group.

Our apologies for we cannot commit on the exact duration yet. Please bear with us for now and rest assured we’re taking care of the repait.

In addition, @SKYserves also shared (through their Facebook page) a list of areas that are affected (as can be seen below).

[SKY TECHNICAL ADVISORY: List of Affected Areas as of October 11, 2019 at 1:23 PM]

A. Mendoza St.
Sta Cruz
Suntrust Parkview Tower 4
Sacred Heart Village (restored as of 9:24 am)
Brgy. Pasong Putik (restored as of 9:24 am)
Manhattan Parkview Residence (restored as of 12:44 pm)
Metrocor South Gate Homes
Brgy. Almanza Uno
Karangalan Village (restored as of 10:30 am)
Brgy. Poblacion
Harapin ang Bukas
Mabini J Rizal
Pag asa

Not only that, they have also confirmed plant repair in some areas.

Also, we are currently experiencing plant repair in the following areas which we expect to restore the soonest time possible:

Pasong Tamo
Tandang Sora
Bahay Toro
Project 6
Corazon de Jesus/Ermitanyo/Horseshoe
Kaunlaran/Mariana/New Manila
San Dionisio
Avida Tower 3
Signal Village
Upper Bicutan
Western Bicutan
Lower Bicutan
San Pedro
Sapang Palay
Tropical Palm
Salcedo Village
Pembo/Rizal/West Rembo
Addition Hills
Highway Hills
Pleasant Hills
Wack wack Greenhills
Sto Domingo

Here’s hoping the services get restored at the soonest. Rest assured, we’ll update this page with relevant developments on the matter as and when we catch hold of any. In case you’re facing the problem discussed here, stay tuned for more updates.

Update 1 (July 28)

A mass outage on the Sky broadband network has prompted a slew of complaints on social media from internet users across the UK.

So Sky broadband services are down across Norfolk and Suffolk, I wonder what compensation they will offer? @SkyUK, can you advise?

Update 2 (August 20)

A Sky Broadband outage is causing a domino effect in which many high-profile banks are also reporting issues with their services. Customers of Banks like TSB, NatWest, Santander, and more are facing issues accessing their online banking and mobile banking services.

Now, Sky Help Team says it is aware of this issue and is working on it on priority.

sky help team

Update 3 (September 02)

It seems many Sky broadband users are unable to use the internet as the service is going through an outage. Here are some reports for reference:

Can’t believe sky internet has been down since 6pm yesterday!! (Source)

@SkyHelpTeam this is getting beyond a joke sort out the broadband sky I pay u a large amount for Q broadband mobiles each month the service is getting beyond a joke . Internet down I’m trying to log onto work peacehaven East Sussex (Source)

I have woken up to find my Sky internet is still down. That’s all last night and now this morning. What a pain! Hurry up and fix it! (Source)

Update 4 (September 03)

It appears that some Sky broadband users are once again facing issues with the service. We’ve shared some reports below for reference:

Portsmouth issue again at 9am (Source)

It’s definitely been an odd week on the IT front. Sky internet has been intermittent and Gmail has also been clunky – is it the full moon? (Source)

Fortunately, the company’s support has confirmed that they are aware of the issue and are working on a fix for it.

Hi MDW, we are aware of the issue and teams are working to resolve asap. (Source)

Update 5 (September 16)

As per recent reports, the Sky internet services are once again not working for multiple users in Scotland. However, the outage has been acknowledged by Sky Help Team and a fix is being looked into.

Hi Ryan Waving hand We are currently aware of an ongoing outage in the East & Central Scotland areas. We are working hard to restore service ASAP. Any updates will be posted on our Twitter and Service Status pages as soon as they become available. ^HW

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