New updates are being added at the bottom of this story…….

Original story (published on September 13, 2021) follows:

Microsoft’s Learning platform is used to manage industrial certifications and relevant examinations. Many people use Microsoft Learning to schedule their certification examinations for PSI and Pearson VUE.

However, users have been facing an issue with Microsoft Certification Dashboard lately which is further preventing them from managing their existing certifications and scheduled examinations.

Microsoft-Learning-logo-inline

As per several reports, Microsoft Certification Dashboard is not loading or working because of which users are unable to reschedule their existing certification exams.

It is unclear whether the issue is with the Learning platform, related to web browsers, or at the exam service providers’ end.

Microsoft Learning Dashboard is not loading?

I am trying to reschedule my exam however the Microsoft learning dashboard isn’t loading since last 10 hours. Is it a global outage?
Tried checking PearsonVue link as well, the issue persists there as well.
Source

Microsoft certification dashboard isn’t loading

Dear Microsoft Team,

I am trying to reschedule my exam and the site isn’t loading. Please help.
Source

Microsoft-Certification-Dashboard-not-loading
Source

This is inconveniencing multiple users as they are unable to access their certification and examination data through Microsoft Certification Dashboard.

Also, Microsoft has not made any comments on the matter so far which is further adding to users’ dismay. However, an affected user has found a way to access the scheduled examinations via an alternate exam registration link.

Microsoft-Certification-Dashboard-not-loading-workaround
Source

This appears to be giving users’ the required access because of which they are able to reschedule their certification examination.

While Microsoft is yet to provide some clarity on why the Certification Dashboard is not loading, affected users can at least manage their affairs via the aforementioned workaround.

Hopefully, Microsoft soon sheds some more light on the matter or fixes its Certification platform altogether so that users can access their data without any hassle.

That said, we will report back with more details as and when we get new information to share so stay tuned.

Update 1 (September 14)

IST 1:13 pm: A Microsoft Agent has since come out to acknowledge this issue and providing affected persons with a few troubleshooting steps as outlined in the following excerpt.

microsoft agent certification dashboard issue troubleshooting
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NOTE: There are more such stories in our dedicated Microsoft section so be sure to go through it.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Deveshwar Bhardwaj
901 Posts

I'm a techy who is particularly fond of Android smartphones. A writer who usually finds himself on the other side of the spectrum. An artist who likes to sing and play the guitar. Also a photographer when in the mood.

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