[Updated] HSBC UK aware some iPhone users experiencing login (crashing) issues after v2.39.1 update, fix in the works but no ETA

New updates are being added at the bottom of this story…

Original story (published on August 17, 2021) follows:

HSBC UK is a popular banking platform used by many Android and iOS users. Not long ago, the HSBC UK iOS app bagged an update to version 2.39.1.

However, users of the iPhone have been facing login issues with the HSBC UK app after the latest update.

@HSBC_UK HSBC app not working on my phone for days now. It doesn’t let you log in and I can’t access internet banking as that requires a code from the app.
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@HSBC_UK please sort your app out. I’ve had no access to my bank account for almost a week. I have no way to pay my credit card bill and I need to know how much money I have left. #not good enough
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As per multiple reports, the HSBC UK iOS app is constantly crashing at the login screen after the 2.39.1 update.

While most reports about this issue are from those using iPhone models running versions of iOS 12, those on iOS 14.7.1 and even iOS 15 beta are also facing the same.

This further indicates that the crashing problem at the login screen might indeed be with the HSBC UK app and not related to iOS versions.

@HSBC_UK For the past week my Hsbc app has not worked. Just crashes on the first screen. IOS 12.5.4. App v2.3.9. Help please
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@HSBC_UK your banking app doesn’t work with the iOS 15 beta. It won’t launch the app
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However, this is still based on speculation as HSBC UK support has only acknowledged the issue for iPhone models running iOS 12 versions.

Also, support has further said that the relevant teams are looking into this problem and are working to resolve it as soon as possible.

It is, however, unclear how long it will take to address this issue as no ETA has been provided by HSBC UK support.

Hi there Zoe, we are aware that our HSBC UK mobile app v2.39.1 is crashing for customers on iPhones with certain versions of the operating system iOS 12. This is being investigated by our mobile teams and will be resolved as soon as possible. (1/2) ^Kri
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Moreover, there is currently no workarounds for this problem which is further adding to Apple users’ dilemma.

While apps like HSBC UK are meant to simplify banking for users, the latest update is doing the exact opposite of that.

Hopefully, devs soon release a proper fix for this crashing issue so that iOS users can access the app without any hassle.

That said, we will report back with more details as and when new information becomes available so stay tuned.

Update 1 (August 27)

IST 06:50 pm: As per a recent report from Twitter, HSBC UK has planned an update release in the coming days which will also bring fixes for the issues affecting iOS 15 users. However, an exact date has not been provided by support.

Hi, We are aware that there are ongoing issues for our iOS 15 customers after the recent update and have a release planned in next days to fix this issue. We apologise for the inconvenient.^Mauro
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Update 2 (September 14)

IST 06:15 pm: It’s now been over two weeks since HSBC UK claimed that a fix will go live in the “next days” but there’s still no signs of an update to resolve the crashing issue. The latest tweet from the bank suggests that a fix is still in the works.

At the very moment we are working on a fix regarding this. If you still require our help please reach out to us on 0345 600 2290. I’m very sorry once again for the inconvenience. (Source)

Update 3 (September 23)

IST 05:15 pm: Even though it has been several weeks since the issue popped up, HSBC has still not managed to get its app in order. The bank’s UK support team has also failed to share an ETA for the fix, again.

we’re aware that the app is still crashing for customers with certain iPhone devices and iOS software versions. Please know we’re working on a fix, however I don’t have a specific time frame that I could provide. (Source)

NOTE: There are more such stories in our dedicated iOS section so be sure to go through it.

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