[Update: Westpac down] ANZ & other Bank apps & websites down or not working in Australia? You’re not alone

New updates are being added at the bottom of this story…….

Original story (published on June 17, 2021) follows:

In this connected age, we have seen many traditional institutions such as governments, authorities, banks, and even schools taking their services online in a bid to make them accessible to users.

And for good reason. Having these services accessible remotely offers so much flexibility to users and in these COVID-19 times, this is increasingly becoming essential.

ANZ Bank

Of course, these services are only useful when they actually work. And lately, it seems as though we have been having a few too many outages.

Just in case you’re trying to get your head around why the ANZ bank app isn’t working for you, find solace in the fact that you aren’t the only one facing issues lately.

ANZ app not working
Source

A quick look at the micro-blogging site Twitter, reveals that there are many others affected by the same issue. According to reports, users trying to access the app are greeted with an error message notifying them that something went wrong.

For a quick glance, here’s how some of the complainants word the problem:

Looks like @ANZ_AU has gone offline, Web and App both dead #ANZ #Outage #Yikes.
Source

Something happening with secure connectivity in australia as many banks like #ANZ #CBA are down and also some of VPN connectivity is down as well…
Source

It is also coming to light that this issue could be affecting more than just ANZ as reports from users also indicate that banks such as CBA, Westpac, St George, and Credfin are also affected.

The online banking portals are down for CBA, Westpac, St George, ANZ and Credfin is unable to crawl those accounts until they are back online. They went down approximately 9 minutes ago.
Source

Big banks offline. Wonder what’s going down. #Westpac #CBA.
Source

Downdetector – a popular service that gives information about live outages – also conveys that ANZ Banking and a few other bank services in Australia are indeed going through a glitch as can be seen in the image below:

ANZ DownDetector
Source

At the time of writing, we still don’t have official communication on this as we’re yet to locate word from the official service channels or their social media handles.

Rest assured, we’re keeping tabs on all related developments, and will update this page with relevant info as and when we come across any. So in case you’re encountering the problem discussed here, stay hooked for updates.

Update 1 (June 17)

IST 11:05 am: It is now coming to light that this outage might be a lot bigger than earlier thought. This, as various other services are reportedly affected.

Australia Outage
Source

Currently, airlines such as Southwest, Frontier airlines, Amazon Web Services, Telstra, Optus, Vodafone among many other services are reportedly affected. Stay tuned for more.

Southwest Airlines has since come out to acknowledge the issue, noting that their technical team is already working on restoring services.

Discover has also acknowledged the issue, noting that they’re working with the technical team to resolve the issue.

Update 2 (August 14)

IST 08:55 am: Fresh reports on Twitter and Downdetector indicate that ANZ bank customers aren’t able to use the service again. Moreover, some have even confirmed that they aren’t able to use their cards to pay.

Is your banking down ? Can’t access app or online banking or banking self service (Source)

Atleast make an effort to inform people that the systems are down @ANZ_AU. We are in public places trying to access our money and getting declined. (Source)

@ANZ_AU this is ridiculous. I need to make international transfer for a medical emergency but everything is down. Please help ! (Source)

Fortunately, the bank has confirmed that they are aware of the situation and are working on a fix for it as soon as possible.

We have been notified of an issue with Internet Banking and the App and the team is working on fixing it ASAP. (Source)

Update 3 (September 02)

IST 08:48 am: Fresh reports on Twitter indicate that Westpac account holders are facing issues with the bank’s app and website. Further, Downdetector also indicates that there’s a widespread outage with the service.

@Westpac Is westpac both mobile and on pc down? cant not login on either to view balance. (Source)

@Westpac Whats wrong with online banking at present.Its not working.Was much earlier this morning? (Source)

The bank has also confirmed that they are aware of the outage and are working to fix it.

I can confirm that some of our customers are experiencing issues accessing their mobile and online banking services at this time. Our IT Teams are aware and are investigating to have this resolved as quickly as possible. (Source)

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Clinton Madegwa

A cybernaut grasping at all things tech. Lover of Android, Linux, and custom ROMS. A nerd, a writer, an avid reader.