[Update: HSBC UK Down] HSBC banking app down, throwing session expired error? You're not alone

New updates are being added at the bottom of this story…….

Original story (published on April 19, 2021) follows:

Incoming is a service outage alert!

Is HSBC mobile banking app down, not working, or throwing a notification stating “Your mobile banking session has expired. Please log on again“?

Please be informed that the service is seemingly going through an outage in some regions of the UK which has got affected users to route to micro-blogging site Twitter and other online discussion platforms to highlight their concern.

Take a look at what some of those affected have to say:

is your mobile banking down? I keep getting message your login has expired please login again but it keeps doing the same thing when I login?

Came to Twitter to confirm that your app is down. Click on account and get this.


is your banking app down? When I click on my account it say session expired? I have tried to log back in but same thing happens.

A quick look at Down detector – a service that gives a realtime overview of outages and other issues – reflects HSBC is encountering a glitch in some of the regions. Here’s a live outage map showcasing the same:

Coming to whether there’s an official word on the matter, well, it’s yet to come. But be informed, we’re keeping a continuous tab on the service’s social media and other official channels for more information.

So we’ll update this page with relevant info as and when we catch hold of any. In case you’re facing the problem discussed here, stay tuned for more updates.

Update 1 (April 19)

HSBC UK twitter support has officially acknowledged the problem and is suggesting users to go for online banking while the issue gets addressed.

We’re aware some customers are having problems using our Mobile Banking app. We’re really sorry and are working hard to fix this. Please use online banking if you can, and check back here for updates.

Update 2 (July 30)

Many frustrated users have once again flocked to Twitter to find out why the HSBC banking app is down or not working again. The problem, however, has not been acknowledged yet.

@HSBC is internet banking down? Unable to access both business account on browser and personal account via app? Your own website says status ok but can’t get past log in screens? (Source)

@HSBC_UK App down again. Also no support for iOS 15 after numerous promises. Total disaster. (Source)

@HSBC_UK Online banking and mobile app banking seems to be down. Not allowing me to log on (Source)

Update 3 (August 20)

IST 1:30 pm: HSBC UK customers are reportedly facing an outage in the banks’ mobile banking services.

hi, there seems to be an issue with the mobile banking app its saying I’m not connected to WiFi or mobile network but both mobile network and WiFi are working fine?

Im too having problems with app. On iPhone

The bank has since come out to acknowledge this issue affecting mobile and online banking. In a Tweet, the bank says:

We’re aware some customers are having problems using Online & Mobile Banking. We’re really sorry and are working hard to fix this. You can check back here for updates or if your query is urgent please call us on 03457 404 404.

We shall continue to keep an eye on this and update with new info as and when it becomes available so stay tuned.

Update 4 (August 21)

04:52 pm (IST): HSBC UK is one again not working or down if user reports are anything to go by. The bank is yet to confirm the same.

@HSBC_UK why is the app down please advise what is going on with it (Source)

@HSBC_UK internet banking for my elderly Dad is down. He lives in North Wales and internet provider is BT. Do you have a current problem as his internet is otherwise fine? (Source)

@HSBC_UK app is down again. (Source)

Reports on Downdetector also indicate that users are experiencing issues with the service.


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