Plex down & not working? Company confirms major 'Authentication and API server' outage

Are you facing issues connecting to Plex? Well, if yes, then find solace in the fact that you are not alone. A lot of users are reporting connection issues with the Plex service.

A quick glance at the social media platforms like Twitter and Reddit reveals it’s a widespread issue. Here are some of the reports from affected users:


Just spent the last 30mins wondering what was going on, trying to troubleshoot thinking it was a local issue, just checked the plex status and says everything is fine.. Lucky Reddit has my back.

@plex You know what would be great? If I did not need to authenticate with your buggy authentication server to use a plex server located 3 feet from my TV! Thanks to your insistence on having users authenticate online when you go down, we all go down. Ridiculous.

Loading is very sloowwwwwwwwwwwwwwww. Anyone else experiencing this. Rarely loads.

As clear from the above reports, Plex is not working properly and is having a hard time handling authentications.

Its app on Nvidia Shield, web, and possibly other platforms is hanging trying to find profiles following which it says that profiles aren’t available at all.

Moreover, its download page is working frustratingly slow and is taking over 30 seconds to open. One can head over to the downloads section on a browser and watch it spin and hang.

Oddly, the Plex mobile apps like on iOS seem to be totally fine indicating that not all platforms have been affected by the authentication and API server problems.

Down detector – a popular service that gives information about live outages – also conveys that Plex is indeed going through a glitch as can be seen in the image below:


User reports indicate Plex is having problems since 10:49 PM EDT.

While the spike has definitely taken a dip following the initial bunch of reports, new complaints are constantly flowing in, proving that all’s still not well.

Thankfully, the Plex status page shows that the company is aware of the outage and is already working to get it sorted out as soon as possible.


As always, we will continue to keep an eye on the matter and will be updating this article accordingly as new developments arise, so stay tuned.

Featured image source: Plex website

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Himanshu Arora

My interest in technology and writing started back in 2010. Since then, I have written for many leading publications, including Computerworld, GSMArena, TechSpot, HowtoForge, LinuxJournal, and MakeTechEasier to name a few. Here at PiunikaWeb, my work involves covering on daily basis the biggest tech stories as well as scoops that you won't find anywhere else.