[Update: Fixed] Google Nest Thermostat Energy History data not updating for the past few days, company aware & working on fix
New updates are being added at the bottom of this story…
Original story (published on January 25, 2021) follows:
It’s the era of smart homes and Google is no stranger when it comes to products associated with the technology. From the Home lineup to Nest gadgets, the company has built a robust ecosystem that has grown quite large in recent years.
However, just like any other smart device involving the use of complex software, bugs are inevitable. Recently, since January 19 as per many, the Google Nest Thermostat energy history data has stopped updating.
Multiple users are reporting that Energy History is not working in apps and on web. My iOS history has not updated in 2 days. On the web, I see no history at all – just a “Come back tomorrow…” message.
Huh… Has anybody else noticed their energy history hasn’t updated in three days? This seems like a new bug…
As apparent from the above comments, energy history has stopped showing up mysteriously for a bunch of users following which there has been a slew of complaints across Google forums and Reddit.
The issue appears to be at the server’s end as the Google Nest app is working unexpectedly across all platforms be it on Android, iOS, or even the website.
Upon trying to access the history, users run into a slab of missing information or get greeted with a “Come back tomorrow to see what your thermostat has been up to” message.
Moreover, users have already tried all workarounds at hand like resetting the thermostat, resetting their network, restarting Google Nest, and checking for app updates – all of it to no avail.
Thereafter, a user took to Twitter to which Google responded that they’re aware of the Thermostat energy history issue and are already working on a fix.
We’re aware of this rare issue and we’re working for a resolution. This happens when your thermostat wasn’t properly restarted by going to Settings > Reset > Restart or shut down due to power loss.
Rest assured we’re working on a fix for better experience. We appreciate your understanding ― take care.
While the company didn’t really provide much information about the exact availability of the fix, it still is reassuring that they’re at least working on this crucial bug. Hence, a fix should roll out soon enough.
Update 1 (January 27)
04:18 pm (IST): Google has finally solved the issue and the Thermostat history is showing just fine once more. A recent comment left by a Product Expert confirms this.
If for some reason, you continue facing the problem, then be sure to try the series of steps recommended by the expert.
Update 2 (August 2)
09:55 am (IST): It seems Google Nest users are again facing the issue where the Nest app is showing incomplete Energy history or is missing Energy history for some days. However, the same has been acknowledged by Google support and it is being looked into.
Update 3 (August 3)
12:55 pm (IST): Google has confirmed that the Energy History issue on the Nest app has been fixed.
We’ve received news that the Energy History issue on the Nest app is now fixed. Your Energy History should now display properly. Let us know if you need more help. (Source)
Update 4 (August 6)
An individual has also confirmed that the issue has been fixed for them. Hence, if you’ve been facing the same problem, then we’d suggest updating the app and your device to the latest version and trying again.
Looks like the last three days history are normal. Thanks! (Source)
PiunikaWeb started purely as an investigative tech journalism website with a main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Fox News, Gizmodo, TechCrunch, Engadget, The Verge, MacRumors, and many others. Want to know more about us? Head here.