[Updated] Snapchat users report app crashing on iPhones after latest update, issue being looked into
New updates are being added at the bottom of this story…….
Original story (published on June 28, 2021) follows:
In the past hour or so, many Snapchat users from around the world have taken to social platforms such as Twitter to report that the app keeps crashing on their iPhones.
iPhone users say that after they installed a new update the Snapchat app began crashing upon opening.
The current version history on Apple’s App Store indicates that the app last bagged an update on June 21 as version 22.214.171.124.
This suggests that the details of the latest update are yet to be added. Nevertheless, here are some reports from users for reference.
Snapchat’s newest update has done nothing but crash Snapchat everytime I try to open it. Please fix this (Source)
@snapchatsupport updated snapchat and now it crashes everytime I try to open the app. I’ve uninstalled and reinstalled it too (Source)
Hey since the latest update on iPhone XS Max, the app won’t load up anymore! What’s going on? 😭 (Source)
Some iPhone users have even shared video proof of the app crashing on the device. Here’s one such example:
As you can see, upon launching the app, all users can see is the main page of the app for a split second before it crashes.
Further, the Snapchat app is only crashing on iOS devices such as the iPhone XS, XR, and others as there aren’t any reports of the problem from those in the Android camp.
Snapchat support was quick to catch on to the reports and responded to a user’s complaint that they’re looking into the problem.
The app’s support team didn’t share any ETA for a fix, however, considering that the problem appears to be affecting users on a large scale, it shouldn’t be long before it’s addressed.
As usual, we’ll keep tabs on the situation and will post an update once we come across any further information.
That said, an individual says that there’s no problem with the beta version of Snapchat for iOS devices. So, you can try signing up as a beta tester to use the app without any hassle.
if you install snapchat beta it wont crash (Source)
Do note that you may run into other issues with the beta version but at least you’ll be able to use the app. Well, hopefully.
Update 1 (June 28)
07:06 pm (IST): Snapchat has published an official statement on Twitter acknowledging the iOS app issue, urging affected users to hang in there as devs work to fix it asap.
Update 2 (June 29)
09:04 am (IST): Snapchat’s SVP of Product — Jacob — confirmed that the problem should now be fixed for all users.
01:44 pm (IST): Snapchat support tweeted that the issue has been fixed with the latest version of the app — 126.96.36.199. Users can head to the App Store to update it manually in case they’ve it wasn’t installed automatically.
The issue has been resolved. If you’re still having trouble, please manually update to version 188.8.131.52 in the App Store (Source)
Update 3 (July 30)
07:45 am (IST): Snapchat is down and not working for many as of writing this. Here are some of the reports from micro-blogging site Twitter according to which the app is crashing or throwing a connection error:
Snapchat is still down. I’ve deleted the app 4 times, it’s fully updated. I’ve reset my phone. FUCK THIS APP FR #snapchatdown
Snapchat rn when we telling them the app isn’t working #snapchatisdown #snapchatsdown #snapchatcrash
What’s relieving is that Snapchat Support has confirmed the glitch a few hours back, saying:
We’re aware of an issue preventing some Snapchatters from logging in. Hang tight, we are looking into it and working on a fix!
09:45 am (IST): Snapchat support has confirmed that the issue has been fixed. In case the app wasn’t updated automatically on your device, the team suggests manually updating it via the App Store.
The issue has been resolved. If you’re still having trouble, please manually update your app in the App Store! (Source)
10:45 am (IST): While support says the issue has been fixed, user reports about the outage continue to populate Twitter.
For that, head to the Settings app, tap on “General” and then “iPhone Storage.” Among the listed apps, select Snapchat and then select “Offload App” (as can be seen in the user-shared image below).
In order to clear the cache to resolve the Snapchat login issue, go to iPhone’s Settings and scroll down to find Snapchat. Then Look for the “Clear cache” option, and if the toggle next to it is green, tap it to clear the cache.
Just in case offloading and clearing cache doesn’t help, then you may want to delete the app and re-install it.
Update 4 (July 31)
08:30 am (IST): Snapchat support has once again confirmed that they are aware many users are still experiencing issues with the Snapchat application on iOS devices and are still urging users to update the app manually.
Update 5 (August 03)
11:10 am (IST): Snapchat support has shared a few things users must do in case their Snapchat app is crashing. We’ve shared their tweets below:
(1/3) Make sure you have upgraded to the latest version of Snapchat in the app store. For help with this, please visit: https://support.snapchat.com/a/bug-ios-install . The latest version that has fixes for this issue is 184.108.40.206 (Source)
(2/3) If you have upgraded to the latest version of Snapchat and are having trouble logging in, on the login page in the app click “forgot your password?”, or you can recover your password here: https://accounts.snapchat.com/accounts/password_reset_options (Source)
(3/3) If you are still having trouble accessing your Snapchat account after following these steps, you can contact us here, https://support.snapchat.com/i-need-help, and we can help provide further support (Source)
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