[Updated] HSBC banking app down, throwing session expired error? You're not alone

New updates are being added at the bottom of this story…….

Original story (published on April 19, 2021) follows:

Incoming is a service outage alert!

Is HSBC mobile banking app down, not working, or throwing a notification stating “Your mobile banking session has expired. Please log on again“?

Please be informed that the service is seemingly going through an outage in some regions of the UK which has got affected users to route to micro-blogging site Twitter and other online discussion platforms to highlight their concern.

Take a look at what some of those affected have to say:

@HSBC_UK
is your mobile banking down? I keep getting message your login has expired please login again but it keeps doing the same thing when I login?
source

@HSBC_UK
Came to Twitter to confirm that your app is down. Click on account and get this.
source

@HSBC_UK
is your banking app down? When I click on my account it say session expired? I have tried to log back in but same thing happens.
source

A quick look at Down detector – a service that gives a realtime overview of outages and other issues – reflects HSBC is encountering a glitch in some of the regions. Here’s a live outage map showcasing the same:

Coming to whether there’s an official word on the matter, well, it’s yet to come. But be informed, we’re keeping a continuous tab on the service’s social media and other official channels for more information.

So we’ll update this page with relevant info as and when we catch hold of any. In case you’re facing the problem discussed here, stay tuned for more updates.

HSBC UK twitter support has officially acknowledged the problem and is suggesting users to go for online banking while the issue gets addressed.

We’re aware some customers are having problems using our Mobile Banking app. We’re really sorry and are working hard to fix this. Please use online banking if you can, and check back here for updates.

Many frustrated users have once again flocked to Twitter to find out why the HSBC banking app is down or not working again. The problem, however, has not been acknowledged yet.

@HSBC is internet banking down? Unable to access both business account on browser and personal account via app? Your own website says status ok but can’t get past log in screens? (Source)

@HSBC_UK App down again. Also no support for iOS 15 after numerous promises. Total disaster. (Source)

@HSBC_UK Online banking and mobile app banking seems to be down. Not allowing me to log on (Source)

IST 1:30 pm: HSBC UK customers are reportedly facing an outage in the banks’ mobile banking services.

hi, there seems to be an issue with the mobile banking app its saying I’m not connected to WiFi or mobile network but both mobile network and WiFi are working fine?
Source

Im too having problems with app. On iPhone
Source

The bank has since come out to acknowledge this issue affecting mobile and online banking. In a Tweet, the bank says:

We’re aware some customers are having problems using Online & Mobile Banking. We’re really sorry and are working hard to fix this. You can check back here for updates or if your query is urgent please call us on 03457 404 404.
Source

We shall continue to keep an eye on this and update with new info as and when it becomes available so stay tuned.

04:52 pm (IST): HSBC UK is one again not working or down if user reports are anything to go by. The bank is yet to confirm the same.

@HSBC_UK why is the app down please advise what is going on with it (Source)

@HSBC_UK internet banking for my elderly Dad is down. He lives in North Wales and internet provider is BT. Do you have a current problem as his internet is otherwise fine? (Source)

@HSBC_UK app is down again. (Source)

Reports on Downdetector also indicate that users are experiencing issues with the service.

01:29 pm (IST): Many users have taken to Twitter to report that the HSBC UK app is currently down or not working for them. Unfortunately, support hasn’t yet acknowledged this issue.

05:11 pm (IST): HSBC UK support on Twitter has acknowledged the recent outage with the app and said that they are working to resolve it.

05:43 pm (IST): It seems that the recent outage with HSBC UK is now resolved as we haven’t come across any fresh user reports.

01:14 pm (IST): The HSBC website and apps are currently down and not working as the bank servers appear to be undergoing an outage according to reports (1,2,3,4) on Twitter.

There’s no official acknowledgment yet.

04:56 pm (IST): HSBC UK has confirmed — via Twitter — that the issue has been resolved.

01:40 pm (IST): Some HSBC UK users have taken to Twitter to report (1,2,3, 4) that the bank’s website is down and not working. User’s claim that they see a blank page only or aren’t able to login.

Responding to some complaints, HSBC UK support on Twitter is asking users to do the following:

If you are able to refresh the page, try a different web browser or clear your cache and cookies and try again, this may work for you now. (Source)

06:30 pm (IST): The outage has been resolved.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.