@BMO your mobile app is down and I need to pay my rent— not immune to baal's booba sword (@rinokumuraP) May 31, 2019
[Updated: July 31] BMO app, online banking down and not working? Here's what we know
New updates are being added to the bottom of the story…
Original story (from May 31, 2019) follows:
Are you a BMO customer? Are you facing issues accessing banking services through BMO’s app and website? Well, if yes, find solace in the fact that you’re not alone.
A lot of users are reporting problems with accessing BMO app and online banking (through website). Following are some complaints posted on Twitter:
@BMO has a lot of problems with their online banking. Their app works sometimes and online banking is down right now, again.— Sean Lyall (@SeanLyall) May 31, 2019
@BMO Hey guys, your Login to accounts is broken for a significant amount if not all of your customers at the moment. any ETA for a fix?— M-a (@bert_20) May 31, 2019
For it’s part, the financial institution has acknowledged the glitch. Their official Twitter account responded to a complainant with this statement a few minutes ago:
I’m sorry you have difficulties accessing your account and I apologize for the inconvenience caused by this situation. It seems that we have a temporary issue with the Mobile app and the site as the system is currently being updated
Hello Brady! I'm sorry you have difficulties accessing your account and I apologize for the inconvenience caused by this situation. It seems that we have a temporary issue with the Mobile app and the site as the system is currently being updated.— BMO (@BMO) May 31, 2019
And as far as ETA for a fix is concerned, it should take around a couple of hours:
would recommend that you try again in a couple of hours
Hello Steven! It seems that we have a temporary issue with the Mobile app and the site as the system is currently being updated. I apologize for the inconvenience. I would recommend that you try again in a couple of hours. Thank you for your understanding! ^ML— BMO (@BMO) May 31, 2019
So there you go. The bank is confirmed the problem, and it should get fixed in a couple of hours. If you are affected, keep checking this space as we’ll update the story as and when BMO announces everything is back to normal.
Update 1 (July 30, 2021)
IST 10:40 am: New reports coming in indicate that BMO is down yet again. The past hour has seen a drastic spike in reports from users.
Thanks @BMO for having an unreliable mobile banking app. It just sits forever at the loading screen and does not let me login. I need to check my finances and your stupid piece of garbage app is down…. AGAIN!
so #disappointing , after being on hold for 44 min, there is no answer as to why site and app are down the person on the phone was clueless, #bmo has no concern how this effects its clients. Many of us now sit and wait for access to our own accounts. #ridiculous.
There is still no word from the company on this reported outage and we shall continue to keep an eye on this development and update with new info as and when we get it so stay tuned.
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