We apologize for the issue we had with our online banking and our mobile app. Our technical teams have resolved the issue. If you continue to experience issues please let us know.— Ask Wells Fargo (@Ask_WellsFargo) February 1, 2019
[App & website not working] Wells Fargo website app down and not working, online / mobile banking suffers - what happened?
There are new updates that have been added at the bottom of the story….
Original story (published on February 07, 2019) follows:
Looks like there’s a major Wells Fargo outage. As per reports, neither the website nor app is working at the moment. Even text banking is down and cards can’t be used as well.
Users are taking to social media to share the ongoing problems and issues as well as vent their frustration. Here are some reports:
As of now, the company hasn’t said anything through its social media channels on the ongoing service disruption, but we are keeping a close eye. Will update the story as and when we have more newsworthy information.
It’s worth mentioning that this is the second time this month Wells Fargo has suffered such a major outage. The company even publicly apologized for the previous glitch that happened on February 01.
Are you affected with this outage. Share your thoughts with us in the comments section below.
Turns out it’s over an hour and the Wells Fargo systems are still down.
@Ask_WellsFargo Your site is still down (over 1 hour again). Your phone support (as always) says high volume. It's amazing that you always have high volume. That does b/c regular volume. Will you ever get these issues fixed or should we just move everything elsewhere?— Brad Geddes (@bgtheory) February 7, 2019
A customer who got in touch with a Wells Fargo rep says they were told the company knows about the ongoing outage.
So wells fargo has an outage , everybody can’t access their money .....the bullshit 😡🤬....the representative is telling me right now @WellsFargo get it together ASAP— Tani 🇯🇲 (@Nubian_Freckles) February 7, 2019
Sadly, still no word on when it will be fixed.
More reports that the bank is aware of the issue:
Not sure about all services, but at least the card service could be back up in an hour or so.
It’s really worrying to see that after hours of this major outage again today, Wells Fargo hasn’t yet issued any official statement yet.
We are wondering if it’s just a technical glitch or have they been hacked?
Finally, we have an official word on the matter. Here you go:
We apologize to our customers who may be experiencing an issue with our online banking and mobile app. Thanks for your patience while we research this issue. If you are impacted, please check back here for updates.— Wells Fargo (@WellsFargo) February 7, 2019
Going to a Wells Fargo branch is apparently a solution for now.
Inside you can get cash, they can do transactions; it's just taking a while, but they can't issue new cards— Butterflybeauty (@Realitychick948) February 7, 2019
Their able to give cash, but you have to fill out a withdrawal slip and show photo ID. They can't issue cards, can't use debit cards and I don't recommend u do a transfer.— Butterflybeauty (@Realitychick948) February 7, 2019
Also, reportedly this current outage is due to a major upgrade the bank did yesterday:
I can't believe this. What's the IT Department doing. she said it was because they updated the system yesterday but somehow updating the system basically kind of screwed things up with the servers— Butterflybeauty (@Realitychick948) February 7, 2019
No more update from the bank as of now. FWIW, these recent outages come just a few weeks after Wells Fargo hired a new Head of Technology. Tough time for the gentleman named Saul Van Beurden.
Another official update:
We’re experiencing a systems issue that is causing intermittent outages, and we’re working to restore services as soon as possible. We apologize for the inconvenience.— Wells Fargo (@WellsFargo) February 7, 2019
Here’s reportedly the reason behind the outage:
Apparently the outage has to do with a gas leak at one of their data centers in Shoreview, MN. This comes directly from an employee— Blue Iris (@planethud) February 7, 2019
Here’s another reason floating around:
An ABC/Fox affiliate in Montana is reporting a "source" tells them a fire at a Wells Fargo server farm in Minnesota is causing the debit card & credit card issues today https://t.co/1I54mmgfi8— Steve Lookner (@lookner) February 7, 2019
For even more info, read this Reddit post.
The bank’s internal systems are up, but no ETA for when systems will start working for customers.
Click the Facebook link in tweet below.
Hope none of my peeps have Wells Fargo. Just read this on Tweeter:— L. R. Araiza (@LRAraiza) February 7, 2019
Utility work at one of their main data centers caused the fire
suppression system to go off this morning. Zero power to networking or
Another official word. Wells Fargo confirms fire at data center as the reason behind this outage.
We’re experiencing system issues due to a power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance. We’re working to restore services as soon as possible. We apologize for the inconvenience.— Wells Fargo (@WellsFargo) February 7, 2019
Don’t fall for such pranks please.
We are getting reports that the Wells Fargo apps have started working now.
Meanwhile, fresh reports say construction dust is to blame.
Do you maybe want to tell your customers that dust from construction caused this to happen?https://t.co/XEbOPZKMEs— Steve Lookner (@lookner) February 7, 2019
Some ATMs have started working as well:
ATM NOW WORKS AND I WAS ABLE TO WITHDRAW MONEY AND MAKE A PURCHASE!!!!— Nikki G (@NikkiG15341402) February 7, 2019
Beware of fraudsters.
Systems are slowly coming back up now.
I can use my money now 😀👌🏻— luisolqndez93 (@lusolandez93) February 7, 2019
Wells Fargo working for me so..— Killa Cam ✫ (@LoopDigga47) February 7, 2019
Meanwhile, if you are still stuck, try this:
Another official word from Wells Fargo, this time about fee refunds.
We want our customers to know that this is a contained issue affecting one of our facilities, and not due to any cybersecurity event. We apologize for the inconvenience caused by these system issues, and any Wells Fargo fees incurred as a result of these issues will be reversed.— Wells Fargo (@WellsFargo) February 8, 2019
Here’s a pic of smoke at the bank’s data center (click/tap to view full size):
Image courtesy Kulr8
Many users are still reporting problems with basic tasks like checking account balance. We are also seeing a lot of reports about issues related to direct deposits. Here are some:
If you are looking for direct deposit timings at Wells Fargo, here’s what the bank officially says:
For these transaction related problems that users are reporting, we suggest they try out these solutions:
1. Contact customer care service phone number:
It is a system separate from the one that runs online banking. It will tell you your real current balance. App says I'm "$-9.00" phone says I got paid.
— Christopher (@DigitalChris602) February 8, 2019
2. Do dummy transfer between accounts:
3. Check transaction statement from an ATM:
I used a Wells Fargo ATM statement to verify my last 10 transactions and balance statement and paycheck/direct deposit this morning. Our money is there, online banking just isn’t accurate. You have to actually print the statement as the info on screen isn’t accurate! pic.twitter.com/yO4EHtfGRv— King Jimmy (@kingjimmy1982) February 8, 2019
And let us know if any of these work.
We are now seeing reports that say the direct deposit problem is solved:
Meanwhile, the Well Fargo systems are down again for some users.
More official info:
We sincerely apologize for any inconvenience. We know this has created difficulty for our customers, and we are sorry to have let you down. Please reach out if you have concerns or need help today, and ask for your understanding as our phone wait times may be longer than usual.— Wells Fargo (@WellsFargo) February 8, 2019
Many branches will extend their hours by one hour Friday, February 8 (and Saturday, February 9, if normally open) to assist our customers.— Wells Fargo (@WellsFargo) February 8, 2019
Customers can use credit and debit cards for purchases. We appreciate your patience as we work to be fully restored. For more info: https://t.co/mY7TxRefSr— Wells Fargo (@WellsFargo) February 8, 2019
We continue to work towards resolution for our customers. Mobile & Online Banking systems are operational but may be experiencing intermittent difficulties. For more info: https://t.co/wJ2tVRSsRw— Wells Fargo (@WellsFargo) February 9, 2019
Update 24 (July 14, 2021)
IST 11:15 am: According to multiple recent reports, it seems the Wells Fargo app and website are once again not working for many and an official acknowledgement on the same is still awaited.
Is anyone else having issues with @WellsFargo app saying banking info is unavailable?
Is Wells Fargo down for anyone else too?
PiunikaWeb is a unique initiative that mainly focuses on investigative journalism. This means we do a lot of hard work to come up with news stories that are either ‘exclusive,’ ‘breaking,’ or ‘curated’ in nature. Perhaps that’s the reason our work has been picked by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and more. Do take a tour of our website to get a feel of our work. And if you like what we do, stay connected with us on Twitter (@PiunikaWeb) and other social media channels to receive timely updates on stories we publish.