[Updated] Oculus Quest 2 unable to download or install apps & games issue gets acknowledged

09:45 pm (IST): Some users have taken to Reddit to report (1,2,3,4) that they aren’t able to download or install anything on their device. The problem seems to have been going on for at least an hour. There’s no official acknowledgment on the matter yet. Here’s a video shared by a user that shows the problem:

06:20 pm (IST): Oculus Studios on Reddit said that the issue where Quest 2 game download keeps resetting is a known bug and asked users not to reset their devices.

Moreover, they are investigating the issue. Here’s the complete statement:

This is a known issue with the download status indicator. Do not reset your headset. Let it keep going and it will eventually finish. It may look like it’s restarted multiple times. It hasn’t. The problem is being investigated by the OS team. Sorry for the inconvenience. (Source)

05:14 pm (IST): One individual claims they’re able to work around the problem by clearing more storage on their unit (more than the app needs).

This happens to me when my storage is nearly full. For some reason the quest needs more gigs during install than what the app says. Kind of like a buffer. I usually have to delete some stuff for it to work again. (Source)

10:23 am (IST): Oculus Support has now been noted asking affected Oculus Quest 2 users facing issues with downloading and installing apps to reach out to them.

12:33 pm (IST): Oculus support has shared some steps to perform for those who’re having trouble installing an app. Check them out below:

We see you’re having trouble installing an app, and we have a couple of steps to help:
1.) Ensure that you have Cloud Backup enabled. See here: https://support.oculus.com/399621398228171
2.) Try completing a factory reset. See here: https://support.oculus.com/149134797159340
(Source)

06:26 pm (IST): Oculus support has confirmed that the issue where users are unable to install or download the game from the store has now been resolved.

We’ve resolved the issue preventing purchases from being completed on our store. And we’re now gradually rolling out a fix for an issue that’s preventing certain titles from downloading successfully. This is happening slowly and we’ll update everyone when it’s fully deployed. (Source)

01:55 pm (IST): Months later, it appears that a similar issue has once again popped up as many users can’t complete purchases, download games, or access the site. Luckily, Oculus support confirmed they’re already working to resolve the problems.

We’re working to resolve an issue with the Oculus Store being unable to complete purchases, download games, or potentially access the site. We apologize for the inconvenience and will be in touch as soon as it’s been resolved. (Source)

Original story (published on July 10, 2021) follows:

Several Oculus Quest 2 users have reported that they’re unable to download or install any apps or games for some time now.

Judging by reports, the issue seems to have materialized over 17 hours ago and has still not been resolved at the time of this article’s writing.

i just bought a game and it took my money and now it just has a spinning loading icon where you would click purchase and it’s loading… it’s not in my library either, i tried turning the quest off and back on and it’s still doing it
Source

@OculusSupport hello. I cannot get any of my “not installed” apps to install. Also tried to download a free app from the store but that didn’t work either. Internet connection is fine, and I have reached out to support and submitted a request. Thank you
Source

Trying to download anything from the Oculus Quest Store results in an infinite spinning wheel and the purchased/downloaded item never really makes it to the library.

Users have already tried basic workarounds like turning the Oculus Quest off and back on but the issue only persists.

Some Redditors were able to pinpoint the culprit behind the bug that prevents the installation of apps on the Oculus Quest 2 though.

Turns out it was a recent firmware update that was released at around the same time reports begun to pour in.

But app download and installation isn’t the only problem users are facing as some have even complained that all their installed apps have gone missing following the update.

A few have also reported that they can’t use Air Link at all due to which they’re unable to play anything they have on a PC.

Thankfully, Oculus on Twitter has already acknowledged the issues saying that they’re aware of them.

The VR headset company also said that the problem is temporary and will likely disappear on its own, but that they are working towards resolving it anyway.

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