[July 06: Fiber fixed] Is Vodacom down? Users reporting 'no service' network problem
This story is being continuously updated…. New updates are being added at the bottom…..
Original story (from June 05, 2019) follows:
Are you experiencing issues with your Vodacom connection? Well, if yes, find solace in the fact that you aren’t alone. A lot of people are complaining about an outage of sorts with no service reception and consequently no LTE.
Here are some reports:
Tembisa Phomolong no network— Andries Mthimunye (@Ak_Matic) June 5, 2019
As you can see, some users have been facing this issue since last night, so it could be that the outage has slowly became widespread now. We are yet to come across an official word from Vodacom at the moment though.
Their support teams, however, are attending to the complaints.
How long have you been experiencing network issues, have you reported this before and do you know of other Vodacom users in your area that are also affected?— Vodacom Support (@Vodacom111) June 5, 2019
We are keeping a close tab, and will update the story in case any newsworthy development takes place. Meanwhile, drop in a comment below to share your experience with Vodacom currently.
Update 1 (Oct 14)
Vodacom users are facing network or service related issues as of writing this. Here are some reports:
@Vodacom are you guys experiencing network issues now? My phone has no service.
Hi @Vodac , i have “No Service” on my phone.
@Vodacom no mobile signal/connectivity both in PARKTOWN and in Woodmead. Don’t know the extend of outage. What is going on? Luckily I have WiFi at work.
While complaints continue proliferating, Vodacom is suggesting users to manually select the network and reboot the device.
Please try doing a manual network selection and rebooted your device and let us know if this helps.
Update 2 (Oct 14)
We are aware that some customers in Gauteng are currently experiencing intermittent connectivity. We are attending to the matter and apologise for the inconvenience.
Update 3 (Oct 14)
Our technicians have advised us that the issue has been resolved. Please try the following:
1. Switch your device off/on to refresh the sim card and device.
2. Change your Network mode to another option (GSM Only/3 G Only).
3. Do a manual Network selection and choose MTN/Cell C/Telkom Mobile. You will receive an error. Repeat the process and then choose Vodacom.
Update 4 (May 20, 2021)
Vodacom servers are down as of writing this, and users are unable to make or receive calls. What’s good is that the issue has been officially confirmed and a fix is underway. Here’s what support says:
We are aware that some of our customers are currently unable to make/receive calls. We are doing our best to resolve this diligently.
We apologise for the inconvenience this may cause.
Here’s the live outage map from Down detector:
Update 5 (July 05, 2021)
Vodacom Fiber has gone down again and there have been a slew of complaints on social media about the outage. Down Detector has also seen a big spike in reports.
@Vodacom My fibre connection is down, please help and let me know if there’s an outage in my area (Mowbray, Cape Town) or not
Update 6 (July 06, 2021)
Vodacon now says that they have resolved the issues affecting fiber for good.
We are aware that some of our fibre customers in the Western and Eastern Cape experienced connectivity issues earlier this evening. Our team has now resolved the issue. Please accept our apologies for any inconvenience this may have caused.
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