[Fixed] Gboard settings auto reset issue in Android 11 persists for some Zenfone users even after the latest update

New updates are being added at the bottom of this story…….

Original story (published on June 10, 2021) follows:

Android 11 has been with us officially since September last year and by now, most OEMs have managed to push out stable builds to their eligible devices, more on that here.

As expected, there have been a bunch of bugs and issues with Android 11 from various OEMs, many of which have been addressed with others being looked into.

Asus-Zenfone-7

Asus’ Zenfone devices haven’t been spared issues like these and now, some users are reporting a rather annoying issue with their Asus devices.

According to a section of Asus Zenfone device-owners, their units have an annoying bug that reset their Gboard settings after some time.

gboard settings zenfone 8 reset
Source

This issue seems to strike randomly and consistently and workarounds like clearing cache and app storage don’t appear to remedy the situation for affected users.

Ok, I tried it, after about an hour of not using the Zenfone, Gboard was reset again. But something I just noticed, when I unlocked my phone I got a permission popup of Gboard asking for access to my contacts (which I allowed), might be relevant? The popup was just there after unlocking without me doing anything.
Source

Also, there is a possibility that this issue is caused by the Twin App feature, a feature that allows users of Asus devices to have multiple instances of the same app running on their devices.

The last update to the Zenfone 7 devices was supposed to fix this issue. However, it looks like some users are still experiencing the same issue.

Asus-ZenFone-8-inline-new
Asus ZenFone 8
zenfone gboard

These reports are most coming from users of the Zenfone 7 devices although there have been reports from Zenfone 8 users as well.

Now, Asus says that the issue has been forwarded to the internal team and a fix could come in an upcoming update to the said devices.

issue fowarded to internal

The problem that Gboard will reset after the update has been reported to the internal, and it is currently being processed, and it is expected that the next update will be adjusted.
Source

Asus needs to step up in ironing out these little bugs and issues as only then will the company be in a better position to take care of its other mess, updating its devices to newer versions of Android.

We shall continue to keep an eye on this and update as and when we get more info so stay tuned to PiunikaWeb.

Update 1 (July 01)

IST 12:06 pm: Asus has pushed out an OTA to users of the Asus ZenFone 7 Pro and the Zenfone 7, WW_30.41.69.78

– Updated Android security patch
– Optimized system stability
– Enabled VoWiFi on CSL, Smartone, 3HK , CMHK (HK)
– Improved camera quality
– Fixed Gboard settings changing back to default values from time to time
– Fixed the recording freeze when using 4K 60fps
– Fixed the occasional display error of Home bar when using YouTube to play horizontally videos
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NOTE: We have these and many more Asus stories in our dedicated Asus section.

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Clinton Madegwa

A cybernaut grasping at all things tech. Lover of Android, Linux, and custom ROMS. A nerd, a writer, an avid reader.