[Update: Service down; official acknowledgement] Cash app crashing or randomly closing issue troubles Android users
New updates are being added at the bottom of this story…….
Original story (published May 12, 2021) follows:
With the increasing surge in trading in both Cryptocurrencies and Stocks, exchanges today have become more popular than ever.
Cash app is one such app that allows users to send, spend, save, and invest their money in a convenient and safe environment.
The app offers its services in both U.S. and UK and enjoys a big user base of 36 million active users.
These app users, however, have ended up with a broken app on their devices recently. The app crashes and closes when certain features are accessed.
transaction history and stocks tab causes a crash
everytime i go to stocks or btc i get a crash, i have a lot of money in those sections i need help
From the increasing user reports across multiple platforms, it appears that there are mixed reports on what triggers the crashing and is only limited to the Android users.
Some users blame it on the activity tab, others say it crashes when clicked on the bitcoin symbol or the stocks page.
There’s certainly not a single thing that is triggering this issue but the entire app has gone haywire.
When it goes wrong, the first thing that pops up in mind is to restart or reinstall the app but even that hasn’t helped. This means the app needs more of the developer’s attention than just troubleshooting steps.
But when enquired about the issue from the support, they don’t seem to be aware of a widespread issue and ask affected users whether they have a stable internet connection or not.
Hey there! Are you in an area with strong internet connection and connected to Wi-Fi? We’d also recommend making sure that your device’s Operating System is up-to-date. (Source)
Support goes on to suggest users use the most recent version of the app but that doesn’t help either.
Well, there’s also an official status page but that doesn’t mention this crashing as the team is yet to learn about the issue.
A user, however, claims that installing the beta version of the app helped him get rid of the crashing issue and the app works fine like before.
The company developers need to immediately bring their attention to this ongoing breakdown of the app.
That said, we will keep tracking the issue and update here as and when a solution or workaround is available.
Update 1 (June 11)
Update 2 (June 11)
The official Cash app status page confirms the ongoing ‘General connection issues’. Here’s what the page states:
Investigating – We’re aware of some connection issue and are investigating. If your payment is pending, please do not reattempt it at this time.
We will be back with an update shortly.
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