[Update: May 18] Google Fi incoming calls & texts issue with Visible carrier reportedly a known problem

New updates are being added at the bottom of this story…….

Original story (published on May 04, 2021) follows:

Google Fi, a telecommunication service offered by Google allows communication via calls, SMS, and mobile broadband using cellular networks and Wi-Fi.

The service has, however, stayed limited within the U.S. borders and operates with only a few U.S. carriers.


Google Fi has been using networks operated by T-Mobile while Visible carrier uses Verizon’s networks.

Both these services have ended up in a nuisance after Google Fi users report that they can no longer receive incoming calls from Visible users.

The issue is only limited to a single way of communication as Visible users can receive incoming calls and texts from Google Fi subscribers without any hassle at all.

Source (1, 2, 3, 4, 5)

Frustrated users are all over the place to highlight this issue as there’s no confirmation as to where the root cause lies.

My husband can not call me but anyone else can. Why would it say his phone call is restricted?

Only her, and I swear to God I did not block her. I can call her and she picked up no problem. Just everytime she tried to call me and i hit answer but it went straight to hangup.

No clue of why and how to fix it.

Only happened since this week.

Been on Google fi long time, p4 5g, system updated to April.

Please help save my marriage!! (Source)

Although a user claims to have received a tip after raising it to the customer support of Google Fi that this issue is known, it still remains unclear as to when this would get resolved.

FYI – I just received an update overnight:

“They’ve informed us that there is an ongoing issue at your location and their engineering team has been working on this.”

Alleged response from the support

There are high chances it has something to do with Google. With an increasing number of reports, the issue should be escalated to the concerned teams before it affects the masses.

We will continue to track this issue and update here as and when there’s a development in this regard.

Update 1 (May 18)

IST 01:20 pm: According to a recent report from Reddit, it seems that the calling issue between Visible and Google Fi has now been fixed. However, there is still no word on whether the text communication is also fixed or not.

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Ashutosh Dubey

Having a fervour for technology, Ashutosh keeps himself surrounded with modern tech. His ideology exhibits a blend of hard work, with fun. Not to mention, his altruistic endeavours related to social work.