Elgato support acknowledges Game Capture login issue when trying to stream to Twitch on macOS, workaround inside

Game Capture is an advanced studio/game streaming software designed to ‘inspire you to create, and equip you with tools to make your content shine.’

This handy little software has lately been bumping into issues on macOS. Users report that they’re unable to stream to Twitch because the login process keeps failing.


@ElgatoSupport Is there an issue with the Twitch login via Game Capture HD? All info is entered correctly, and I get an email that I logged in, but it just won’t stop “loading” after the 2FA.

Been trying to connect my Twitch with my Game Capture software… with no luck. Tried alternatives, which all resulted in severe lag. I sent mails to both Elgato and Twitch, but I’m just going to need to upgrade to a new laptop.

Yep, the Twitch login dialog gets stuck with an infinite loading spinner due to which streaming becomes impossible. The error occurs after inputting the token from the authenticator app.

This issue isn’t exactly novel either considering that there are reports dating back to the start of the month. Still, it is unclear if everyone is affected by it or if it is limited to a select group of users only.

Nonetheless, if you are one of the those facing the Elgato Game Capture login issue when trying to sign-in to Twitch on macOS, then you will be relieved to know that Elgato Support has announced the following on Twitter:


As clear from above, Elgato is aware of the bug affecting macOS users and are currently investigating it. They even recommended using RTMP as an alternative method for streaming in the meantime.

However, if you’re not interested in alternatives, then your best bet would be to try to remove and then re-add your Twitch account from Stream Deck software. You can also create a new Stream Deck.

Sorry you are experiencing this. Please try removing and re-adding your Twitch account from Stream Deck software. If that does not help, please try creating a new Stream Deck Profile.


That said, we will continue to keep an eye out for any further developments on the Elgato Game Capture login issue with Twitch, so stay tuned to PiunikaWeb.

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Zohaib Ahmed

Simply love being surrounded by technology as it's a constant reminder of how far humans have advanced as a race. Every new development feels exciting, which I convey to others through writing. And after a day's work, gaming just feels therapeutic.