Motorola Moto G60 Widevine certification downgraded from L1 to L3, users asked to get devices repaired/replaced

Motorola recently launched the Moto G60 which is easily one of the best mid-range smartphones that the company has launched recently.

It’s powered by the Qualcomm Snapdragon 732G SoC, has a 108 MP primary camera, and even sports a 6.8 inch 120Hz IPS display.

All this for a relatively competitive price at around $230 or Rs 17,999 in India. This makes it a good option for those looking to pick up a device that offers a stock Android-like experience.

The device also comes with Windevine L1 certification which means that it has the highest level of protection and supports high-definition video playback in apps such as Netflix and Prime Video.

But it seems that some Motorola Moto G60 users have noticed that the Widevine certification has been downgraded from L1 to L3 all of a sudden.

An individual took to the company’s community forums to seek some response from Motorola regarding the issue.

My new moto g60, widevine suddenly changed to L3. I’ve not unlocked any bootloader or anything, it just changed automatically. After that i can’t see anything HD in Netflix or Prime. (Source)

The user also confirmed that their device is still Google Play Certified and that they’ve not unlocked the bootloader. Check out the screenshots shared below:

Responding to the user’s complaint, a Motorola admin claimed that the issue isn’t only happening with Motorola smartphones and the company is looking into ways to possibly restore the Widevine key, but currently, repair/replacement is the only option.

The issue is indeed affecting users on other smartphones such as the Poco M2 Pro and X2 Pro as well as the flagship OnePlus 8 Pro.

So it’s about time OEMs get a hold of the situation and prevent the Widevine certification from downgrading to L3 automatically on some handsets, especially only after a few weeks since the launch.

That said, if the Widevine certification on your Motorola Moto G60 or any other device for that matter has been downgraded to L3 from L1, the best thing to do is visit the service center.

Meanwhile, we’ll keep an eye out for any further developments and will post an update once new details emerge.

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