This article is being continuously updated…

Original story (from April 24) follows:

The Much awaited martial arts flick, Mortal Kombat, recently came out on HBO Max but users facing an issue.

As per multiple reports, HBO Max users are getting wrong aspect ratio when streaming Mortal Kombat on Samsung TVs.

(Source 1, 2, 3, 4, 5)

Also, a report even suggests that the movie plays with the correct aspect ratio i.e., 2.35:1, when streaming through Xbox.

However, when streaming on the Samsung TV native HBO Max app, the movie plays with the 16:9 aspect ratio.

It is unclear what is causing this issue but it is not the only problem that HBO Max users are facing.

(Source 6, 7, 8, 9, 10)

Multiple reports suggest that some users are also getting the error code 420 and are unable to stream Mortal Kombat altogether.

All these issues appear to be with the HBO Max app for platforms including iOS and Samsung TV.

Moreover, the issues are widespread which further means that a fix is required on a larger scale.


It must be noted that Samsung TV users were facing the white line issue on the HBO Max which got acknowledged but is yet to be addressed.

Now, HBO Max has acknowledged the wrong aspect ratio issue as well so users may not have to face the problem for long.

However, nothing is certain as HBO Max has not yet fixed the white line issue, while users have started reporting about the new ones.


Hopefully, all these issues get a addressed soon as people usually want a smooth and flawless experience if they are paying a service.

That said, we will keep tracking this for further development and will provide more details once new information becomes available.

Update 2 (April 27)

The latest status update on the matter conveys Mortal Kombat casting issue (error 420) has now been resolved.

Update 3 (May 01)

It appears that a fix for the aspect ratio issue is also near as here is what the support said while responding to a user complaining about it.

our team is aware of this and we’re happy to let you know that an update will be going out soon that will fix this issue.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Deveshwar Bhardwaj
901 Posts

I'm a techy who is particularly fond of Android smartphones. A writer who usually finds himself on the other side of the spectrum. An artist who likes to sing and play the guitar. Also a photographer when in the mood.

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