FIFA 21 Twitch Prime Gaming pack claimed but not received or delivered is a known issue, confirms EA Sports

FIFA 21 players now have a chance to unlock more rewards in the game thanks to the Twitch Prime Gaming pack #4 that was recently made available to the public.

Amazon Prime members can link their EA Sports account to Amazon if they haven’t already to stand a chance to receive the rewards that come with the FIFA 21 Twitch Gaming pack.

Of course, many FIFA 21 players have already claimed the Twitch Prime Gaming pack but it isn’t being delivered to some as users say that they haven’t received it.

Reports of the problem have been flooding Twitter. We’ve shared a few of them below for reference.


@EAHelp I claimed my fifa 21 twitch prime pack 4 just now and it’s not on my account what should I do? (Source)

@EAHelp @AmazonHelp still not received my Amazon prime pack on Fifa 21 even though it says successfully claimed, could someone help me out please (Source)

@EAHelp hi, I didn’t received my twitch prime pack. Association OK, Amazon prime member ok. Usually work… but not this time. Please help me (Source)

As you can tell from the reports above, FIFA 21 players have claimed their Twitch Prime Gaming pack but have not received it yet.

A user even shared a screenshot to prove that they claimed the pack via the official website but haven’t received anything yet.


Fortunately, EA Support has confirmed that the game team is aware of the issue and is investigating. Check out the full comment below:


While the team claims that the issue is under investigation, they aren’t able to share an ETA for the fix, meaning affected players may have to wait a few more hours or possibly days to get their rewards.

As usual, we’ll keep tabs on the situation and will post an update if and when there are any further developments. So stay tuned to PiunikaWeb for more details on the matter.

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Dwayne Cubbins

I've been interested in tech for as long as I can remember. And I used to be a Windows Phone enthusiast. When I am not writing about tech, I'm on the couch playing games with my squad. Oh, I also play the guitar and drums.