Verizon Fios online streaming not working for some users (authentication error), fix in the works but no ETA

Some Verizon Fios customers have apparently been facing issues with the service for a couple of days as the online streaming is not working.

According to users, they aren’t able to watch shows on Verizon Fios channels. We’ve shared some reports below for reference.


Keep getting “cloudpatherrorauthorization” when I try to watch @BravoTV on @Roku. I’ve Unlinked/Relinked, updated, restarted. Nothing is working!!!! Someone tell me how to fix this! (Source)

Anyone experiencing an outage of Verizon fios channels on Roku tonight? (Source)

What is error code:CloudpathErrorAuthorization? Can’t watch on Roku or smart TVs today. Help (Source)

Some users claim that they are getting a message saying — cloud path error authorization — and others claim that they’re getting a message asking them to subscribe to channels even though they’re already subscribed to them.


Fortunately, the Big Red carrier has finally acknowledged the problem and has confirmed that they’re working on a fix for it.


Unfortunately, Verizon Fios support hasn’t shared an ETA for when users will be able to begin watching or streaming content online.

Whatever the case, we’ll post an update if and when there are any new developments regarding the online streaming not working issue for Verizon Fios users.

NOTE: There are more such stories in our dedicated Verizon section so be sure to go through it as well.

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Dwayne Cubbins

I've been interested in tech for as long as I can remember. And I used to be a Windows Phone enthusiast. When I am not writing about tech, I'm on the couch playing games with my squad. Oh, I also play the guitar and drums.