[Updated] Rogers and Fido network/internet down? Outage is known issue

This story is being continuously updated…

Original story (from April 19, 2021) follows:

Just in case you’re trying to get your head around why rogers and Fido aren’t working for you, find solace in the fact that you aren’t the only one facing issues lately.

A quick look at the micro-blogging site Twitter conveys there are many others affected by the same issue. For a quick glance, here’s how some of the complainants word the problem:

Fido / rogers network down
source

Pretty sure Rogers & Fido are down
source

Down detector – a popular service that gives information about live outages – also conveys that both Rogers and Fido are indeed going through a glitch in some regions.

Any official word on the matter? Yes. Both Rogers and Fido support has acknowledged the problem on Twitter. Here’s what Rogers support says:

Thank you for reaching out! We’re aware that some customers are experiencing connectivity issues; however, we need to look at the account to ensure it’s part of the known issue and not an isolated incident.

Here’s what Fido Solutions has to say:

We’re aware of an outage affecting some of our customers, we’re working on it and we’ll make sure to get this resolved as soon as possible, thank you for the heads up!

Rest assured, we’re keeping a continuous tab on all related developments, and will update this page with relevant info as and when we come across any. So in case you’re encountering the problem discussed here, stay hooked for updates.

Update 1 (April 19)

Rogers support has given a status update on the matter, and here’s what they’ve shared:

Some wireless customers are experiencing an intermittent service interruption for wireless voice and data services. Our team is working quickly to restore services as soon as possible. We apologize for the inconvenience and will continue to provide regular updates.

Fido has also shared something similar.

Update 2 (April 20)

Rogers has updated that the services are back up for the majority of users, however, some with carriers are still taking time.

Wireless calls, SMS and data services are now restored for the vast majority of our customers. A small number of services with other carriers are continuing to come back online. We sincerely apologize for the inconvenience this outage has caused and thank you for your patience.

Fido has however confirmed while the network issue has been resolved.

we were experiencing intermittent interruptions, however, our network has been restored. We appreciate your patience throughout the delay.

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Dr. Aparajita Sharma

A budding entrepreneur by profession, and a psychologist by education. As a founding member of PiunikaWeb, I am nurturing this firstborn with my sharp-eyed expertise and even journalistic writing when needed.