[Update: official acknowledgement] HSBC banking app down, throwing session expired error? You’re not alone
New updates are being added at the bottom of this story…….
Original story (published on April 19, 2021) follows:
Incoming is a service outage alert!
Is HSBC mobile banking app down, not working, or throwing a notification stating “Your mobile banking session has expired. Please log on again“?
Please be informed that the service is seemingly going through an outage in some regions of the UK which has got affected users to route to micro-blogging site Twitter and other online discussion platforms to highlight their concern.
Take a look at what some of those affected have to say:
is your mobile banking down? I keep getting message your login has expired please login again but it keeps doing the same thing when I login?
Came to Twitter to confirm that your app is down. Click on account and get this.
is your banking app down? When I click on my account it say session expired? I have tried to log back in but same thing happens.
A quick look at Down detector – a service that gives a realtime overview of outages and other issues – reflects HSBC is encountering a glitch in some of the regions. Here’s a live outage map showcasing the same:
Coming to whether there’s an official word on the matter, well, it’s yet to come. But be informed, we’re keeping a continuous tab on the service’s social media and other official channels for more information.
So we’ll update this page with relevant info as and when we catch hold of any. In case you’re facing the problem discussed here, stay tuned for more updates.
Update 1 (April 19)
HSBC UK twitter support has officially acknowledged the problem and is suggesting users to go for online banking while the issue gets addressed.
We’re aware some customers are having problems using our Mobile Banking app. We’re really sorry and are working hard to fix this. Please use online banking if you can, and check back here for updates.
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