[Update: Team investigating] YouTube comments not showing or loading on desktop/PC? You are not alone (workaround inside)
New updates are being added at the bottom of this story…….
Original story (published on April 06, 2021) follows:
YouTube recently seems to be getting affected by bothersome issues back to back. We previously highlighted how the progress bar on videos turned yellow for users all around the world.
However, the glitch was only ‘cosmetic’ and was even amusing, to be honest. It was resolved in a day or so. But there is now a new issue making rounds around forums and social media.
Users report that the YouTube comments section now fails to load. There is no error message thrown at all. Rather, the comments section shows as completely blank, as if it never really existed.
so like i just can’t see comments of any video today. and it doesn’t say comments unavailable they’re just invisible.
YouTube comments section seems to have stopped loading for me, checked two different videos and it’s just not there. This might be a blessing in disguise.
Unlike the last glitch that did not really interfere with YouTube’s functioning, this one renders the comments module completely inaccessible. The issue only seems to be affecting YouTube PC/Desktop users.
Moreover, judging by reports, the issue began only recently – about a few hours ago to be precise. It certainly will be resolved soon enough as it is likely to be a server-side glitch.
But for those that cannot survive without the comments functionality on YouTube, there is a workaround that should hopefully fix the problem for you immediately.
As clear from the above, the solution is rather simple. All you need to do is clear the site data for YouTube stored on your browser. This will equivalent to ‘factory resetting the website to default settings.
To do so on the Google Chrome browser, just head over to the YouTube website and click on the lock icon on the far left of the address bar. Next, click on the Site settings option.
This will direct you to another page displaying the list of permissions that the site may ask for. At the top of all that, there will be a button that reads “Clear data”. Simply hit that and you should be good to go.
Do note that you will be required to sign in once again after following this process so do not forget that bit. Alternatively, you can follow a similar set of steps given in the image above on other browsers like Safari and Firefox.
That said, if the above fails to work for you for some reason, then you would want to keep an eye on our dedicated YouTube bug tracker to track the status of the bug.
Update 1 (April 07)
Click Safari in the menu bar -> Preferences
Click ‘Privacy’ tab
Click ‘Manage Website Data’ button
Search for: youtube
Click ‘Remove all’
Reload youtube page and comments should show
FYI Team YouTube on Twitter has mentioned they’re looking into the matter:
Thanks for confirming – we’ve seen similar reports about the comments section not showing up, and we’re looking into it. Appreciate your patience in the meantime
In the meantime, here is what they’re suggesting the affected users to do:
Thanks for reaching out – if you haven’t, we recommend clearing your cache & cookies + trying a different browser + making sure your devices/apps are running the latest versions.
Update 1 (April 07)
Here is the latest status update:
Jumping in – the issue we’ve had on comments being deleted have already been fixed, and we’ve already seen reports on the disappearing ones (note that we’re already looking into that).
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