Motorola Moto G 5G, G30, & others Google Pay QR code scanning issue acknowledged, fix in the works

Some users in India with devices such as the Motorola Moto G 5G and the Moto G30 are reporting that they aren’t able to use the QR code scanner in the Google Pay (GPay) app.

The QR code scanner lets users transfer money to merchants or others in a jiffy without having to exchange phone numbers.


This is why it’s one of the most important features in Google Pay or any other payments app for that matter.

And now that it isn’t working on some Motorola smartphones in India, several users have taken to the company’s community forums seeking help.


With new Google Pay rollout the bar code scanner is freezing on Moto G 5G. Many others have complained about the same. I have tried same Google Pay on other devices and they work fine. Please try to do something about it. (Source)

When I open the QR code scanning module in GPay, the camera gets freeze/stuck and hence cannot move the camera and capture any scanning QR code. (Source)

in GPay When try to Scan QRCode the Scaning Screen is freeze i’ll Check Other Mobile its working Fine the MotoG 5G only getting problem (Source)

Most reports of the Google Pay QR code scanning issue are from Motorola G 5G users in India, however, some users with other models such as the Moto G30 are also experiencing the same.

An individual has even shared a video recording of the bug in action. Check it out below:

As made clear in the video, the app freezes as soon as the camera turns on when trying to use the QR code feature in Google Pay, thus preventing users from scanning any QR code.

Fortunately, the company didn’t take long to acknowledge the issue. Matter of fact, a Moto Agent has confirmed that Motorola is working with Google to fix the issue with an update to the Google Pay (GPay) app on the Play Store.


While the team has not shared an ETA for the fix, it’s likely that Google will patch the bug within the next few days.

As usual, we’ll post an update once the fix goes live. Meanwhile, you can check out our dedicated tracker to know about the status of Android 11 for all devices from Motorola.

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Dwayne Cubbins

I've been interested in tech for as long as I can remember. And I used to be a Windows Phone enthusiast. When I am not writing about tech, I'm on the couch playing games with my squad. Oh, I also play the guitar and drums.