[Update: Nov. 05] YouTube videos not loading/playing (black screen shows up) on console devices (PlayStation & Xbox) or smart TV? It's a known issue
New updates are being added at the bottom of this story…
Original story (published on Mar. 10, 2021) follows:
YouTube is among the largest online video-sharing services across the globe with the app being available for various platforms.
However, those who use the app on their Xbox, PS4, PS5, Android TV, Roku TV, Amazon Firestick, and even Blu-ray players have been reporting about an issue which is preventing them from watching videos on YouTube.
As per multiple user reports, the YouTube app running on the aforementioned platforms is showing a black screen instead of playing videos.
While the very first reports of this issue surfaced quite recently, it seems that a lot of users are already facing the same problem.
Also, the wide impact of this problem has made it a trending issue on the Google support community.
It is unclear what is causing YouTube to show a black screen but the problem has indeed grabbed the attention of YouTube development team.
A YouTube community manager has responded on the Google support community that it is a known issue and the relevant team is working to resolve it.
It is good to see that the issue is already being addressed considering that it came to light not so long ago.
Our teams are aware of this issue and working to fix it!
We reported earlier that users often face the ‘something went wrong error’ with YouTube. However, the black screen issue can be quite annoying as users are not able to play any videos at all.
Nevertheless, YouTube is a giant platform, hence, such setbacks are understandable so long as they are being taken care of.
That said, we will keep tracking this for further development and will report back once new details surface.
In the meantime, you can keep an eye on our dedicated YouTube issues/bugs tracker to get the latest updates on the topic.
Update 1 (July 23)
IST 12:40 pm: While the issue where videos were not playing on the YouTube app for Roku and consoles was said to be fixed, it appears users are still facing the problem if recent reports are anything to go by.
Screen still goes black and I can interact with everything but the video. I have tried to reload the page and exit the web page, but will not fix. I don’t know what else to do to try to fix it. If you had the same problem and fixed it, then please contact me. Thank you
I am trying to load my YouTube App on Xbox 1 but it just stays on the loading screen. I have tried reinstalling the app. I have tried restarting my router, hard resetting the xbox. Nothing is working.
Update 2 (November 05)
IST 12:30 pm: Months later and this issue seems to persist as there are a bunch of recent reports from YouTube users.
Luckily though, this issue has now been acknowledged and YouTube notes that it is being looked into.
NOTE: There are more such stories in our dedicated YouTube section so be sure to go through it as well.
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