Chromecast with Google TV keeps freezing on YouTube TV for some users; issue likely affects other apps too
Let’s just admit that the Chromecast with Google TV hasn’t been shy of issues. At least for some. We previously have highlighted a range of issues that have been bothering users for quite a while now.
Anyway, there is now yet another issue being faced by several users wherein the video playback keeps freezing on the Chromecast with Google TV. There have been several complaints regarding this.
Chromecast with Google TV, YouTube TV freezes several times an hour. Never had a problem on shield. Same router same TV! Very frustrated. Video freezes, audio continues to play.
I just bought a Chromecast with Google TV, and thus far have been pleased. The interface is pretty good and is much more seamless than having to cast everything from a phone/iPad. That being said, I’ve been having some specific issues with video freezing on the CNN app, the video will freeze right as it is about to go to commercial
While most of the complainants have stated that they face the issue mostly on the YouTube TV app, there have been plenty of complaints that state otherwise.
Apparently, the issue is also reproducible on CNN, Amazon Prime, Hulu, and the like. By this, it’s easy to come to the conclusion that the bug isn’t due to a particular app. Rather, it is a problem with the Chromecast firmware itself.
Moreover, as you can see from the above comments, the issue is limited to video playback only as many have said that when the freezing occurs, the audio continues to play just fine in the background.
Further, plenty of users have also observed that the issue occurs mostly before going into or during a commercial. Ads are annoying enough already, and them leading to freezing and hanging issues is totally unacceptable.
Also worth mentioning here is that a couple of users have stated that the new update that carries the version number of QTS2.200918.033 has not solved the issue. Hence, updating to the latest firmware may not be of any help.
That said, we have curated a list of potential workarounds that have been given out by none other than the users themselves.
Workarounds for the Chromecast with Google TV video freezing issues
A few users were able to work around the issue by turning off energy optimization for streaming apps as shown below. You are free to try the same.
A Platinum Product Expert has also given out a list of recommendations that you can check:
Lastly, be sure to check out your DNS settings in accordance to the following:
POTENTIAL SOLUTION – I went on chat with Google Support and was transferred to wifi support. Wifi tech suggested that I switch DNS setting from Automatic to Custom and use 22.214.171.124 as Primary and 126.96.36.199 as secondary. I have not had any freezing since this change. And I was having it constantly.
Hopefully, one of the above solved the issue for you. Be sure to let us know in the comments below if it helped. Also inform us of any other workarounds you have in mind.
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