[Acknowledged, fix coming] Some OnePlus 8 & 8T users facing ‘fingerprint hardware not available’ issue on OxygenOS 11 (Android 11)
New updates are being added at the bottom of this story…….
Original story (published on January 29, 2021) follows:
OnePlus caused quite the stir when it unveiled its drastically redesigned OxygenOS 11, its Android 11 skin that looked nothing like its predecessors.
As expected with a massive software redesign like that, there were a bunch of issues that arose, afflicting users of devices that bagged it. More on these bugs and issues in our OxygenOS 11 bug tracker.
OnePlus has been pretty forthcoming with bug-fixing updates and many of the issues that have been cropping up have since been ironed out.
But we’re still talking about a pretty major software update and there are always going to be issues and bugs afflicting device owners.
Now, it is coming to light that there is yet another issue with the OnePlus 8 and OnePlus 8T devices running Android 11-based OxygenOS 11.
According to a section of users, their devices’ fingerprint starts glitching out following a failed attempt to cast content to an external display.
The fingerprint sensor does not work a lot of times and sometimes the error appears that there is no hardware for fingerprint sensor.
I was using some upnp app with my fire tv stick and then it happened to me. I just couldn’t unlock my 8T, neither via pin, nor via fingerprint,getting same error. Had to restart.
I have faced this issue 5 times alrrady in 20 days usage… Fingerprint fails as hardware is not available…. Face unlock fails as camera being used by other apps..
According to these affected users, when this happens, the only way to recover the device is by force-restarting as they are unable to unlock their devices using either a PIN or the unavailable fingerprint.
Woke up my screen and noticed this irritating error. This happened on several occasions. Couldn’t unlock via fingerprint or pin. Had to restart everytime in order to resolve it. This is a major issue which needs to be resolved asap.
A OnePlus community expert has since advised affected users to report the bug in the OnePlus Community app. This, he says, will allow the bug hunters to gather the logs and forward them for investigation.
can you report that via the bug report feature in the OnePlus Community app (tap the red + button and select Feedback, then choose bug report). You can also use the Feedback link on the website (https://forums.oneplus.com/feedback/). The bughunters can gather logs and info and pass for investigation.
Also worth noting is that, a OnePlus Staff member reported forwarding this issue to the relevant teams back in September 2020. How far this issue has gone remains to be seen.
We shall continue to keep an eye on this OnePlus 8 fingerprint issue and update as and when we get more info so stay tuned.
Update 1 (March 25)
IST 12:42 pm: OnePlus, through a staff member, has acknowledged this issue and noted that the developers are working to fix it.
We appreciate your efforts to get the required information, Not to worry, our dev team is already working on this and will make sure to get this sorted at the earliest.
NOTE: We have these and many more OnePlus stories in our dedicated OnePlus section.
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