New updates are being added at the bottom of this story…….

Original story (published on January 08, 2021) follows:

Asus ROG Phone 3 is the latest entry in the OEM’s Republic of Gamers smartphone series which offers the Android 10-based ROG UI out-of-the-box.

However, users have been facing a problem with the device in question where they are unable to stream HD media content on apps like Netflix.


Multiple users of the ROG Phone 3 have been reporting that the Widevine certification on their device downgraded to L3 from L1.

While this issue was highlighted back in December, the OEM has not been able to provide a fix for the same.

Now, a ZenTalk community moderator has stated that the ROG Phone 3 Widevine issue is being investigated and a software solution is being worked upon.

The issue of ROG3 Widevine L3 is now under investigation for software solution. We will keep you updated and your consideration will be very much appreciated.


The actual cause of this issue is still unclear and the OEM has also not provided much clarity on the matter.

Moreover, users were asked to visit the service center in order to get the issue resolved but the issue required a larger addressing.

This is simply due to the fact that a lot of users are affected which further indicates that the problem might indeed be related to software.


Asus ZenFone Max Pro M1 users, facing a similar issue, were also asked to visit the service center but it is unclear whether the issue was fixed for them or not.

Nevertheless, Asus ROG Phone 3 users will have to wait until the OEM releases a fix for the aforementioned problem.

That said, we will keep tracking this for further development and will provide more details once new information becomes available.

Asus ROG Phone 3

In the meantime, you can check out our Asus Android 11 update tracker as the OEM has already provided the latest OS update to Asus ZenFone 6 (aka Asus 6Z).

Update 1 (January 14)

IST 12:05 pm: An Asus ZenTalk moderator has now suggested that the next FOTA update for the ROG Phone 3 will include fixes for the Widevine L3 issue. Here’s what the moderator stated on the matter:

Dear friends
If ROG3 Widevine L3 issue remains the same after next FOTA update, please let me know. Thank you.

Update 2 (January 26)

IST 03:35 pm: Asus has finally released a fix for the Widevine L3 issue on the ROG Phone 3. The bug-fixing update is rolling out as version 17.0823.2012.131 for the Taiwanese and Global models.


1. Improved issue where no sound is heard during a phone call in headset mode
2. Fixed an issue where Netflix HD movies cannot be played

NOTE: There are more such stories in our dedicated Asus section so be sure to go through it as well.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Deveshwar Bhardwaj
901 Posts

I'm a techy who is particularly fond of Android smartphones. A writer who usually finds himself on the other side of the spectrum. An artist who likes to sing and play the guitar. Also a photographer when in the mood.

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