New updates are being added at the bottom of this story…….

Original story (published on October 06, 2020) follows:

OnePlus is still working on fine-tuning its Android 10 update as devices like OnePlus 7 and OnePlus 7 Pro are receiving an OxygenOS 10-based incremental update.

The update version OxygenOS 10.3.5 is already out for OnePlus 6 and OnePlus 6T and now the OnePlus 7 series is also getting the same.

OnePlus 7 Pro

However, users are reporting that they are facing crashing issue with the OnePlus Messages app after updating their OnePlus 7 and 7 Pro with the OxygenOS 10.3.5 update.

Many users are taking to online platforms like OnePlus Community and Twitter stating that the Messages app keeps on crashing after the latest update.

Also, some users have stated that they are not getting any notifications for new messages and have to open the OnePlus Messages app to access the same.

(Source 1, 2, 3, 4, 5, 6, 7)

These issues are also preventing users from sending messages from their OnePlus 7 and 7 Pro units as the app keeps on crashing as soon as it is launched.

There has been no acknowledgement from OnePlus on the matter yet while users are demanding a fix for this nuisance.

Even though there are a bunch of instant messaging apps available for Android devices, the stock Messages app is still highly used.

(Source 8, 9, 10, 11, 12, 13, 14)

Moreover, it is unclear what is causing these issues but reports started coming only after the OxygenOS 10.3.5 update arrived for the OnePlus 7 and 7 Pro.

Nevertheless, we hope OnePlus soon addresses these issues on a wider scale while also providing resolution for the same.

That said, we will continue tracking this and provide updates when more information becomes available.


Apart from that, OnePlus is also working on the OxygenOS 11 (Android 11) update but there is still no news on when the stable version will start rolling out.

So, you can keep an eye on our OnePlus Android 11 (OxygenOS 11) update tracker to get the latest information on the topic.

Update 1 (October 09)

A OnePlus Staff Member has suggested OnePlus 7 and 7 Pro as well as OnePlus 7T and 7T Pro users to download and install the latest OnePlus Messages (Early Access) app via the Play Store to check whether the issue still presists.


Update 2 (October 21)

In its latest OxygenOS FAQ, OnePlus has claimed that a fix is in the works for the messaging application bug which causes the application to crash on Android 11 (OxygenOS 11). More details here.

Update 3 (October 23)

OnePlus is rolling out new updates for the OnePlus 7T series. Apparently, the update version 10.3.6 (India)/10.0.14 (Europe) for the OnePlus 7T and version 10.3.6 (India)/10.0.12 (Global, Europe) for the OnePlus 7T Pro has fixed the “unstable issue with Messages in special cases”.

Apart from the fix for the Messaging issue, the update also brings a few other fixes. It’s worth pointing out that due to the lack of evidence, we cannot say whether this update does indeed fix problem. We’ve added the common changelog below:

– Newly added user assistance feature to help user master usage skills quickly(Route: Settings>OnePlus Tips&Support)
– Optimized power consumption of the system and improve user experience
– Fixed the issue that the alarm clock does not ring in certain scenarios
– Fixed the unstable issue with Messages in special cases
– Fixed the flashback issue with some third-party apps
– Fixed known issues and improved system stability
– Updated Android Security Patch to 2020.09

Update 4 (November 12)

The new update is now rolling out for the OnePlus 7 and OnePlus 7 Pro as well, bringing with it exactly the same changelog (listed above) as the update for the OnePlus 7T series.


Therefore, if you were having problems with the Messages application on your device, installing the new update should fix the issue.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Deveshwar Bhardwaj
901 Posts

I'm a techy who is particularly fond of Android smartphones. A writer who usually finds himself on the other side of the spectrum. An artist who likes to sing and play the guitar. Also a photographer when in the mood.

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