Google Chrome is one the most used web browsers because of its simplistic user interface and smooth performance.

However, users have been facing an issue with the Chrome browser since last year while Google Support has not been of any help so far.


There are multiple reports where users are stating that the Google Chrome Help page opens on its own randomly while browsing.

While a product expert suggested disabling Chrome extensions, it did not seem to solve the issue for affected users.

Also, users have been stating that they are facing this problem in the incognito mode as well while the help page also opens up while typing.

(Source 1, 2, 3, 4, 5, 6)

However, a Google Chrome user pointed out that this issue could be due to a faulty keyboard where the F1 key might be getting registered which opens the help page.

Multiple users have since been reporting about the faulty keyboard which clearly suggests that the issue is related to hardware and not Google Chrome specifically.

Moreover, there are reports where users have stated that they are facing the same problem with Microsoft Edge as well.


Furthermore, the user who suggested the faulty keyboard theory clearly stated all possible scenarios here the F1 key might get affected.

While such reports clearly indicated that the issue is indeed hardware-related, users have also been suggesting Google to remap the help page key on Google Chrome.

Nevertheless, remapping the help key will not be of much help if the keyboard is faulty as the problem will still persist somewhere else if not with Google Chrome.


That said, Google is yet to address this issue on a larger scale but there is only so much the tech giant can do in this situation as the issue does not seem to be with the web browser(s).

We will bring more such stories once new information becomes available so stay tuned to PiunikaWeb.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Deveshwar Bhardwaj
901 Posts

I'm a techy who is particularly fond of Android smartphones. A writer who usually finds himself on the other side of the spectrum. An artist who likes to sing and play the guitar. Also a photographer when in the mood.

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