[Updated] Samsung Galaxy M30s Netflix & Amazon Prime 'HD content not playing' issue after recent update surfaces

This story is being continuously updated…. New updates are being added at the bottom…..

Original story (published on July 04) follows:

The Samsung Galaxy M30s comes with the Widevine L1 certificate. Therefore, watching HD content on Netflix and Amazon Prime shouldn’t pose an issue. Several smartphones from Chinese vendors skipped over the Widevine L1 certification and received a tremendous backlash from users.

Just a few days ago we reported that the Realme 6 Pro received the Widewine L1 certification for HD Netflix and Amazon Prime video streaming. This just goes to show that not giving users the option to watch HD content isn’t the right idea.

Cut to now, after installing a new update, users are reporting that HD content on Netflix and Amazon Prime is no longer available. The update brings the June security patch to the Galaxy M30s.

There’s no mention of the ability to play HD content on streaming platforms being removed in the release notes and this has left many users disappointed since the device does have Widevine L1 support.

galaxy_m30s_front_back
Galaxy M30s

Above all, this does not seem to be a one-off issue. Multiple complaints are now surfacing on Samsung’s community forums. We’ve listed some of the reports below for you to check out.

Samsung remove widevine L1 in m30s
Samsung is degrading its brand value day by day

In android 10 update they remove flash in 48mp mode
In june security patch they remove widevine L1 support
What next???
(Source)

widevine L1 support for Netflix and Prime video lost after recent update, anyone knows how to fix that?
(Source)

following last update, I can’t stream full hd in both Netflix and Prime video in Samsung M30s. please look into the matter
(Source)

The reports above suggest that this problem only appeared after the recent update. In the comments section, users are discussing the possibilities of the issue. According to some, streaming services such as Netflix and Amazon Prime have begun limiting the playback quality.

But this does not seem to be the case. HD content on Netflix and Amazon Prime for supported devices is still available. Moreover, a user has also shared some screenshots which appear to show different errors. You can check out these screenshots below.

Galaxy-M30s-hd-playback-error
Error code: License_Process_Response_Failure
galaxy-m30s-hd-error-1
Error code: 501.-116
galaxy-m30s-hd-error-2
Error code: -1001

Judging by the screenshots, it appears that there could be more than one issue leading to the problem. Furthermore, Samsung is yet to acknowledge the issue officially. A few months ago, the company updated several devices with Widevine L1 support.

If you don’t want to give up streaming HD content on your Samsung Galaxy M30s, then you might now want to install the latest update. We will be updating the details as and when a fix is available. So stay tuned to PiunikaWeb for further information on the matter.

Update 1 (July 14)

The July security patch for the Galaxy M30s has not brought in HD playback functionality for Amazon Prime and Netflix, reports users.

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Dwayne Cubbins

I've been interested in tech for as long as I can remember. And I used to be a Windows Phone enthusiast. When I am not writing about tech, I'm on the couch playing games with my squad. Oh, I also play the guitar and drums.