[Update: Official workaround] PlayStation 4 (PS4) YouTube sign-in error troubles users
This story is being continuously updated…. New updates are being added at the bottom…..
Original story (from May 29) follows:
Multiple PlayStation 4 (PS4) users are reporting experiencing issues with the YouTube app on the gaming console. Apparently, the app signs them out automatically and doesn’t let them back in. Instead, the app returns an error code.
We have come across multiple reports on various platforms that include and are not limited to Google support forums and Reddit. Affected PS4 owners say the console returns the error code NP-37602-8 when they try logging into the app.
As of this writing, no one knows what this code is all about. Neither Google/YouTube nor the PS4 guys have responded.
I can’t sign into my YouTube account because I’m getting the error NP-37602-8 what do I do?
I keep trying to sign in but I keep getting the error code NP-37602-8. Any help would be great
Going by the timing of the reports, it seems this PS4 YouTube error has only been around for hours, if not a day. More reports are still flooding Reddit and other platforms, so it looks like something widespread.
But what triggered the issue? Up to this point, it’s unknown how it all started. Not even a quick search on the official PlayStation support page which provides solutions to technical issues yields any positive match for this annoying PS4 YouTube login error code.
Instead, searching for the error code returns the message “We couldn’t find a matching error. Please check and try again.”
The annoying bit about this error is that it won’t let PS4 owners sign back into the YouTube app. From the look of things, it seems the issue is limited to PS4 gaming consoles.
As noted, no official statement has been made about the issue, perhaps because it’s just showing up. Hopefully, this coverage helps get it into the eyes of responsible persons and that a fix will be made available sooner than later.
Update 1 (May 29)
The problem has been officially acknowledged by Team YouTube and is being looked into.
we’ve gotten several reports of this and are looking into it.
Update 2 (May 29)
Here’s an updated statement from TeamYoutube on Twitter.
If you’re experiencing issues when trying to log into YouTube from your Sony PlayStation 4 device – we’re on it! We’ve seen similar reports and our teams are looking into it.
Update 3 (May 30)
While the team is trying to fix the issue, here’s what you’re suggested to do:
Thanks for letting us know – we’ve received similar reports about this and our team is looking into it. In the meantime, you can check if it helps to uninstall and reinstall the YouTube app on your PS4.
Update 4 (June 01)
Here’s an official workaround that affected users can try as fixing the issue may take longer:
The fix for the PS4 login issue is taking longer than expected – rest assured our teams are still on it! As a workaround in the meantime, you can cast YouTube to your PS4 device using the cast icon on the mobile app: https://yt.be/help/NSf3
Thanks for the tip Ashutosh!
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