[May 22 update] TD Ameritrade down and not working? Here’s a workaround for login issues and app problems
New updates are being added at the bottom of the story…
Original story from January 02, 2020
Are you facing issues accessing TD Ameritrade website and app? Well, if yes, then you should know you are not alone. We’re seeing a lot of similar reports from users on social media platforms like Twitter. Take a look:
@TDAmeritrade This is ridiculous how long the system is down for! i have been hold twice now for 20 min each time!
The one time i got threw i was hung up on.. If Ameritrade cannot handle the volume on the 1st day of the year, what happens when an actually down turn happens!
— shaun bhagwan (@spb187) January 2, 2020
TD Ameritrade has crashed all trading. Way to start the New year!
— John Galt 48 (@galt48) January 2, 2020
Here are some reports from the DownDetector service (which tracks outages like these):
This issue has been there for almost an hour now, and it’s now that we’re seeing the online broker’s social media channels acknowledging the problem. The good news is, there’s a workaround while the problem is being worked on.
Clients may be experiencing sporadic website issues. Please try logging out and back into the account to reset your platform. We are working to resolve this as we speak
Hey we apologize for the trouble. Clients may be experiencing sporadic website issues. Please try logging out and back into the account to reset your platform. We are working to resolve this as we speak. ^MB
— TD Ameritrade (@TDAmeritrade) January 2, 2020
We're really sorry this is happening, Steve, and know that TD Ameritrade is working hard to get the site up and running again! ^LW
— TD Bank (@TDBank_US) January 2, 2020
So here you go, the issue is already being worked on, and the company has also shared a workaround which you can try out meanwhile. We’ll update the story as and when there’s any newsworthy development on the matter.
Update 1 (January 02, 2020)
We’re now seeing multiple user reports that say the problem has been fixed.
Update 2 (May 22, 2020)
The service is down again. Here’s what the TD Ameritrade support has said on Twitter:
We apologize for the outage and are working to correct the situation. Our TOS app seems to be working again but there still may be issues with the TD Ameritrade Mobile app. Our full desktop is still available if needed. We appreciate your patience
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