[April 13 outage: Kite login issue resolved] Zerodha down yet again, customers face validation pending / gateway timeout problems
There are new updates that are being added at the bottom of the story….
Click/tap to view old updates
Original story (from February 27) follows:
Zerodha facing failure in placing orders, concern requested to resolve issue on top priority.@zerodhaonline
— VITHTHALDAS PARIKH (@talkvjp) February 27, 2019
Can no place order can not cancle placed order – this happenes many times in zerodha pic.twitter.com/KFHTq8XciM
— harsh khatri (@khatriharsh911) February 27, 2019
@zerodhaonline wats this zerodha not able to exit the orders … resolve it asap … we don’t want to be in loss
— Varunprajwal (@Varunprajwalani) February 27, 2019
@zerodhaonline why do i feel that zerodha is becoming more of a pain day by day and getting into unethical activities like blocking orders in the name of connectivity issues….i have sharekhan as well and i have never faced this problem…@SEBI_India pls look into this pic.twitter.com/6gSM4VMAHE
— priyanko chatterjee (@cpriyanko) February 27, 2019
For its part, the company – which claims to be “India’s first discount broker offering the lowest, cheapest brokerage rates in the industry” – has confirmed the problem of delay in order execution on Kite.
You may face a delay in order execution on Kite. We are looking into the issue and it will be resolved shortly. We regret the inconvenience caused.
— Zerodha (@zerodhaonline) February 27, 2019
More information has been provided on the service’s website.
You may not be able to place fresh orders on Kite. We are looking into the issue and it will be resolved shortly. We regret the inconvenience caused.
Please note that BO/CO orders have been blocked
Update: 10 AM – We faced a connectivity issue at market opening because of which a few lakh orders piled up and started going to the exchanges with a delay. We have stopped taking fresh orders until the pile is cleared. We regret the inconvenience
We are continuously updating this story with latest info about this outage, so keep checking back.
#Zerodha, India’s largest retail brokerage faces connectivity issues leading to pile-up of orders placed in the system. Co-founder Nikhil Kamath #OnCNBCTV18 says connectivity issues should sort out very soon pic.twitter.com/bij9Yp05Jl
— CNBC-TV18 (@CNBCTV18Live) February 27, 2019
Systems are apparently coming back up slowly.
Zerodha is back with full speed
Thanks for cnbc awaaz
— SMB EMPIRE (@Shaikmansoorba1) February 27, 2019
But no official word yet.
Here’s what the company says now:
Order placement has been enabled on Kite for the past 20 minutes. If your order fails, please try again. We regret the inconvenience caused
More updates from the company:
You may face a delay in updation of funds added to your trading account. We are looking into this issue and it will be resolved shortly. We regret the inconvenience caused
Bracket orders (BO) and Cover orders(CO) have been blocked in F&O, Equity and CDS. Cover orders have been blocked for MCX
New update regarding funds:
You may not be able to view the available funds in your account on your Coin/Kite dashboard. You can check your fund balances on Console (https://console.zerodha.com/). Your orders will go through as long as you have the funds available in your account.
Another update from the company:
Due to the earlier connectivity issues, all intraday Equity and F&O positions will be squared off at 3:00 PM for NSE and BSE. Please plan your trades accordingly
Zerodha now says the order placement issue has been completely resolved.
The issue with order placement on Kite has now been resolved
Update 8 (August 29)
Zerodha is again having issues today. A lot of users are complaining. The company has acknowledged the problem saying:
You may face an issue with order placement on Kite. We are working on it and the issue will be resolved shortly
Update 9 (August 29)
The issue has now been resolved, says Zerodha.
The issue with orders placement is now resolved and you can now place fresh orders
Update 10 (March 18, 2020)
Zerodha users are encountering order placement/processing issues as of writing this. Take a look at some of the reports:
Zerodha has temporarily suspense trading in NIFTYBEES and Kotaknifty… am I the only one facing it?
And Seems zerodha has blocked the terminals
Here’s the notification that pops up:
Update 11 (March 18, 2020)
Issue with funds transfers using UPI
UPI fund transfers are currently experiencing low success rates. We are working with the banks to have this resolved. Please use IMPS/NEFT or payment gateway to add funds in the meantime.
This issue is resolved.
BSE connectivity is down across brokers. Trying placing orders on NSE. We will update you when the connection is back up.
Update 12 (March 18, 2020)
The issue with fund transfer has been resolved.
Update 13 (March 19, 2020)
While the order processing issues were resolved in a few hours, the losses that Zerodha users had to bear because of the glitch, there is a long list of complaints about that on Twitter. Here are some for you to take a quick look at:
Any explanation of yesterday’s screwup for not squaring off MIS positions? People will have to take a huge hit if market opens with a large gap up or gap down. Who should be held responsible for people’s losses in such a volatile situation? #zerodha @NSEIndia
you have to give answer to what has happened today. Why the orders were not executed and why we have to carry our MIS orders to tommorow for no fault of ours ?? You have to pay back the losses, if any #zerodha #waste
The Founder of Zerodha @Nithin0dha is in deep.sleep while users suffering losses due to glitches is Zerodha stupid software…….. Zerodha claims that that its best but in reality its worst w.r.t dealing its customers….Pathetic is the word i can use to describe ur svcs
Update 14 (March 20, 2020)
While reverting back to one of the complainants regarding order processing, here is what Zerodha recently said:
We have a banner up showing it’ll be delayed on the account opening page in the end. We’re working hard, most accounts should be opened this weekend.
there has been a surge in account opening requests due to which there is a delay in the process. Please note that we’ve been working hard to open all the accounts as soon as possible
Update 15 (April 13, 2020)
Zerodha is down and not working and service users aren’t able to login as of writing this. Apart from Down detector that conveys the service outage, the following are some of the reports on Twitter:
@zerodhaonline and finally zerodha (kite) server is down for morning trade Thumbs up sasta broker, sasta experience.
@Nithin0dha unable to login to zerodha. what’s the point of saving brokerage when your capital is at risk at critical moments when zerodha goes down?
@zerodhaonline Is the kite zerodha server down ? Unable to login
Update 16 (April 13, 2020)
Zerodha has officially acknowledged the issue saying:
There is a temporary issue with fresh logins on Kite. Order placement, etc., are working fine for logged in users. We are working on having this resolved at the earliest. We regret the inconvenience.
Update 17 (April 13, 2020)
The login glitch has now been resolved.
This issue has been resolved. New logins have been working fine for the last few minutes.
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