Thanks for the report. We'll pass this along to our team.— TeamYouTube (@TeamYouTube) December 5, 2018
[April 10: Official acknowledgement for recommended videos bug] YouTube Library tab broken and sidebar missing, users say
This story is being continuously updated…. New updates are being added at the bottom…..
Original story (from 2019) follows:
Incoming are reports related to two separate YouTube-related issues. The first one is specific to the YouTube Android app wherein the Library tab is not working, rather throwing an error. And the second one is on the YouTube desktop client where the content displayed on the sidebar is nowhere to be found. Let’s take both the issues one by one.
Library tab not working
YouTube’s Android app users are reportedly not able to access their library, for it’s throwing a loading error, as can be seen in some of the following tweets.
Similar reports can be seen on the company’s official help forum (1,2,3,4,5,6), Reddit (1,2) as well as the reviews section of the app’s Play Store listings page.
Regarding the aforementioned issue, one of the users even got to hear from Team YouTube on Twitter, and here’s what they said:
But that’s unlike an official acknowledgement.
Sidebar menu gone
Moving on, another major issue that has come to our sight is the sidebar (or guidebar as some users call it on the left side upper corner of the page) gone missing from YouTube’s desktop client. While some say the content is missing, others say it displays other stuff (as can be seen in the following user shared screenshot).
Users on Twitter say:
Reports can be seen proliferating on YouTube Help Forum (1,2,3,4,5), and the online discussion platform Reddit (1,2) as well.
We hope Google looks into both the matters soon and does the needful to fix things up, just like they are doing for fixing up the YouTube TV app glitch on Apple TVs. Rest assured, we’ll let you know as and when any further development takes place on the issues in question.
Update 1 (February 05, 2019)
We are again seeing reports about missing sidebar from YouTube users. Take a look:
We are continuously monitoring the situation, and will update the story as and we have anything newsworthy on the matter.
Update 2 (February 06, 2019)
Clearing cache and cookie worked for at least one user.
For more info, head here.
Update 3 (March 28, 2019)
We are again seeing reports about the ‘up next’ section missing for many users currently. Complainants say the missing ‘related’ or ‘recommended’ list problem is affecting both Desktop and mobile experience.
Why is my upnext bar just gone @YouTube help pic.twitter.com/pKtp1Ox8io— Alb 💯🦧🗿⁉️ (@DaikaijuAlb) March 28, 2019
@YouTube @Android so the YTkids app on my phone updated this morning but the video suggestions u get under the video has disappeared.ive uninstall/install again no luck. And why am I bothered, bcos I have an Autistic 3 year old this is his favourite app and only 1 he can operate pic.twitter.com/ilKglPWhXA— fatima ceesay (@fatimkaa1602) March 28, 2019
@YouTube @TeamYouTube What happens to YouTube Mobile? The related video section is GONE! Is this a bug?— SugarRoad (@SugarRoadFool) March 28, 2019
For its part, TeamYouTube on Twitter says they’re investigating the issue:
Thanks for letting us know. We're aware the recommended videos on watch page are not working as expected. Our team is working on a fix. Appreciate your patience.— TeamYouTube (@TeamYouTube) March 28, 2019
We are currently looking for more info, and will update the story as and when we have more information to share.
Update 4 (March 28, 2019)
A Google employee has also confirmed the problem, saying it’s being worked on. Here’s their exact statement:
Hi YouTube community members,
Thank you for reporting the issue. We’re looking into this at the moment – we will come back to this thread when we have more updates.
Update 5 (March 28, 2019)
The issue has been fixed:
The earlier issue with recommended videos via "Up Next" is fixed. Thanks again for all of your reports today! https://t.co/UNHjLir1jm— TeamYouTube (@TeamYouTube) March 28, 2019
Update 6 (April 10, 2020)
YouTube’ up next or suggested videos feature is broken and the sidebar is not showing at this moment. A lot of users can be seen complaining about this across the microblogging site Twitter, Reddit, and the official YouTube community. Following are some reports for you to take a quick look at:
@YouTube I don’t know if YouTube is glitched or something, but please bring back the suggested videos, I relied on them to go from video to video without having to go through the trouble of searching for what I want to watch.
@TeamYouTube I need some help. I woke up today and i logged on to youtube and when i clicked on the video suggested videos on the right side wont appear is there a way to fix this?
@YouTube It seems as if the “recommended sidebar” when watching videos has disappeared for me. Please help
Update 7 (April 10, 2020)
The recommended videos bug has been officially acknowledged. Here’s what Team YouTube has to say:
We are currently experiencing some issues with video recommendations and you may be seeing empty recommendations on the Watch page. Our teams are aware of this issue and working on a fix. We’ll share more soon!
We’re keeping a close watch and will let you know as and when the issue gets resolved.
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