[iTunes Store unable to process purchases issue being investigated] Apple Music, App Store, Mac App Store & iTunes Store down and not working currently for some users

This story is being continuously updated….new updates are being added at the bottom…..

Original story from August 2019

Just in case you’re trying to get your head around why Apple Music, App Store, Mac App Store and iTunes aren’t working for you, find solace in the fact that you aren’t the only one facing issues lately.

We’ve seen users reporting the same across the micro-blogging site Twitter. While some say services like Apple Music isn’t working for them, others say Apple Music Search is broken for them. We can confirm the latter at our end, as Search on Apple music is throwing “We’ve run into a problem” error.

Here are some reports for you to take a quick glance at.


As per Down detector, the service that gives information about outages, a service outage in regions like the UK and the US can be seen in case of Apple Music (as can be see in the image below), App Store, and iTunes.

As of while writing this, the company’s official system status page has confirmed that services namely Apple Music, App Store, Mac App Store, and iTunes Store are currently down and encountering issues.


So there you go. The outage has been officially confirmed. We are keeping a continuous tab on all related developments, and will continuously update this page with relevant info.

Update 1 (August 22)

As per the system status page, the glitch has now been resolved.

Update 2 (January 24, 2020)

Users are currently reporting an iTunes store issue wherein they are getting the ‘unable to process purchases’ prompt. Here are some reports for you to take a quick look at:

@AppleSupport “unable to make purchases at this time” ITunes down?

The iTunes Store is unable to process purchases at this time.

@AppleSupport is itunes down? i can’t open or use multiple apps and the app store keeps crashing every time i try to view my profile.

While Downdetector also conveys issues with App Store in some regions, Apple system status page doesn’t convey any such issues.

User complaints are however proliferating. We are looking for more info, and will update this story accordingly.

Update 3 (January 24, 2020)

And the glitch has been acknowledged and is being looked into. Here’s what Apple server status says:

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