[Updated] Telkomsel down, company acknowledges internet disruptions

This story is being continuously updated…. New updates are being added at the bottom…..

Original story (from Nov 05) follows:

Just in case you’re trying to get your head around why the Indonesian mobile internet provider Telkomsel is down or not working for you, find solace in the fact that you aren’t the only one facing issues lately.

A quick look at micro-blogging site Twitter conveys there are many others affected by the same issue. Users reportedly are experiencing internet issues and are unable to access services like WhatsApp, Instagram, and others as of writing this.

For a quick glance, here’s how some of the complainants (translated) word the problem:

LET’S GET FREE INTERNET COMPENSATION A MONTH FROM @Telkomselbecause of slow disruption

@Telkomsel what’s wrong with Telkomsel this morning? There should be socialization beforehand for this disorder, don’t explain why there is no disturbance. This is all it takes to use a new VPN to access the internet

Min @Telkomsel lagi down jaringan?

Whatsapp, telkomsel, indihome, instagram down hahahaaaa lengkap bgt 🙁

Fing Internet Alert – a popular service that gives information about live outages – also conveys that TelkomIndonesia is indeed going through a glitch in some regions, as can be seen in the image below:

Any official word on the matter? Yes. Here’s what Telkomsel is telling users through their official Twitter handle:

Sorry, so it’s not comfortable. Right now, you are experiencing slow internet access due to an increase in our service system. It is expected to be completed as soon as possible.


Rest assured, we’re keeping a continuous tab on all related developments, and will update this page with relevant info as and when we come across any. So in case, you’re encountering the problem discussed here, stay hooked for updates.

Update 1 (Nov 05)

No new development has come to sight as yet. Here’s Telkom’s latest statement on the matter.

Sorry, there is currently a disruption in internet access in all areas due to the increase in our service system. It is expected to be completed as soon as possible.

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Dr. Aparajita Sharma

A budding entrepreneur by profession, and a psychologist by education. As a founding member of PiunikaWeb, I am nurturing this firstborn with my sharp-eyed expertise and even journalistic writing when needed.