[Updated] Navy Federal Credit Union outage delays direct deposits and paychecks; website & app down

New updates are being added at the bottom of this story…….

Original story (published on Feb. 22, 2019) follows:

Reports are pouring in about an outage of sorts at Navy Federal Credit Union. Customers aren’t able to access online banking, and hence complaining about paychecks or direct deposits becoming inaccessible. Some even can’t reach the bank’s customer care.

Here are some reports:

https://twitter.com/iamquinnee/status/1098914913869852673
https://twitter.com/jd_murray83/status/1098914790590873602
https://twitter.com/VlimmerenJohnny/status/1098915116777594880
https://twitter.com/bdonnz/status/1098915112000327681
https://twitter.com/xtalvalentine/status/1098914937093664768

Even the phone lines are reportedly down for some, while for others, it’s too difficult to get connected:

https://twitter.com/ashleycarmo22/status/1098915895991242752
https://twitter.com/_jasmine789/status/1098917233244418049
https://twitter.com/jackal9301/status/1098917508080455681

Even ATMs aren’t working for one:

https://twitter.com/THEDON50/status/1098930956776419328

The financial institution says they are aware of the issue and working to fix it:

Thanks for reaching out, Patrick. Our team is aware that posting is delayed this morning, and they're working to get it squared away as soon as possible. ~Connor
— Navy Federal Credit Union (@NavyFederal) February 22, 2019

For what it’s worth, this is the second time in this month that such an outage has hit the Navy Federal systems.

https://twitter.com/jaimeynallen/status/1098915200458211328
https://twitter.com/bgottiiileb/status/1098916428718268417
https://twitter.com/Intl_Ace/status/1098916856495259649

And Navy Federal is certainly not the only bank facing such issues. Who could forget the recent Wells Fargo and Chase bank outages that made national headlines for days.

Coming back to the ongoing outage, we’re keeping a close tab on the situation and will be providing real time updates here. So keep checking back.

Click/tap to view older updates

Update 1

Latest update from the bank:

We're aware there's a delay with posting of transactions, and we are subsequently experiencing high call volume. Due to the call volume, it's possible that a call may not connect. We will update everyone as soon as possible. ~Connor
— Navy Federal Credit Union (@NavyFederal) February 22, 2019

Update 2

Those who did manage to speak over phone with Navy Federal help staff got to hear the following:

One of their reps over the phone earlier this morning claimed that it was because they were posting tax refunds first... utter nonsense.
— DreaminOfPeaksIse (@DreaminOfPeaks) February 22, 2019

Meanwhile, turns out the problem has been going on for hours now:

https://twitter.com/boston20601/status/1098925551224537088
https://twitter.com/ThaiSaidIt/status/1098925842804158464

Update 3

Phone line outage problem is now being highlighted on the banks’ website.

https://twitter.com/bevjfields/status/1098927131093012480
https://twitter.com/KlynnSpivey5/status/1098927538271895552

Update 4

Here’s the latest statement from the company.

We are aware that members are unable to see deposits in their accounts. The deposits and postings have been made, but are unable to be viewed in our mobile app and online. We are working on this and will provide updates here once account deposits become visible. Members can still access their accounts on our mobile app and online. Phone service may not be available due to high volume

https://twitter.com/ps_lovejuunie/status/1098930441002905601

Update 5

Another update, this time from a news reporter who says deposits are going in.

UPDATE: Your money IS there! @NavyFederal says deposits ARE going in -- the issue is that web and mobile accounts aren't showing it. If you call, you probably won't get through because so many other people are doing the same. Still working to find out when the issue will be fixed https://t.co/YSpWZmEJrf
— Lex Gray (@LexGrayWAVY) February 22, 2019

Update 6

Contrary to what the bank has said, mobile app and other services are still down for some:

⁦@NavyFederal⁩ ⁦@WAVY_News⁩ Mobile app & phones down hard now... pic.twitter.com/CVbrldePmV
— Brian Porter (@kbporter) February 22, 2019

Update 7

New statement on the deposits issue. Bank say they are aware of it:

We're aware of a deposit issue. We're working on this and will provide updates here once deposits are available. Members can access our mobile app. Phone service is currently unavailable due to high volume. Be assured we are working to get everything back to normal asap.
— Navy Federal Credit Union (@NavyFederal) February 22, 2019

Update 8

Members are now able to see and access their deposits. You can view accounts via online & mobile. We apologize for the delay in posting and know this is a frustrating experience for our members. Our phone lines are still unavailable. We'll update here once they're back up.
— Navy Federal Credit Union (@NavyFederal) February 22, 2019

Update 9

https://twitter.com/NavyFederal/status/1098977277176631296
https://twitter.com/NavyFederal/status/1098982853948395520

Update 10

Update: Phone systems are now fully back up. We apologize for the delays in posting and interruptions of service today. We know it's frustrating for you. We're better than this, and we’re committed to getting our service back to where you expect and deserve it to be.
— Navy Federal Credit Union (@NavyFederal) February 22, 2019

Update 11

Members are now able to access account information via online and mobile banking. Please be assured your accounts are safe. ~RA
— Navy Federal Credit Union (@NavyFederal) February 22, 2019

Update 12 (Oct 11)

Mobile app not working? You’re not the only one, as many users are facing the same issue. What’s good is while reverting back to a user complaining about the mobile app, Navy Federal (through their official Twitter handle) responded saying they’re looking into the issue.

We are currently going through our nightly processing, We are aware that the systems are unavailable and are working to get everything back online asap

Update 13 (Oct 11)

Going by latest reports, Navy Federal’s systems are down and users aren’t able to access their accounts. What’s good is that the company is aware and the matter is being looked into.

We are aware that the systems are unavailable and are working to get everything back online asap.

Update 14 (Oct 11)

Here’s the latest status update on the matter:

Systems were unavailable, but service has been restored.

Update 15 (May 31, 2023)

10:00 am (IST): Navy Federal services seems to be in the middle of outage as both the app and the website are down or not working, causing delays in payments (1, 2, 3).

06:30 pm (IST): The Navy Federal Credit Union latest reported outage has finally been resolved.

Update 16 (July 6, 2023)

04:24 pm (IST): The ‘delayed deposits’ issue is again affecting the Navy Federal Credit Union platform, but the team is already working on resolving it.

Update 17 (July 7, 2023)

05:36 pm (IST): The issue appears to have been resolved as the reports stopped popping up yesterday.

Update 18 (July 13, 2023)

09:01 am (IST): Navy Federal Credit Union users report a new outage that prevents them from accessing the app/website or checking their accounts (1, 2).

09:55 am (IST): The Navy Federal Credit Union support team just confirmed that the outage is due to server maintenance:

We’re currently undergoing scheduled maintenance. We realize that our members are worldwide and maintain schedules on a wide variety of hours. We don’t always have Online Banking become temporarily unavailable during these time frames, only when absolutely needed. ~SN
Source

However, users are upset that they were not notified in advance:

When was this scheduled as members many of us expect to be notified
Source

01:00 pm (IST): The server maintenance has finished, so the service should already be working correctly.

Update 19 (August 13, 2023)

03:17 pm (IST): Navy Federal Credit banking services are currently unavailable due to new server maintenance.

05:05 pm (IST): The banking platform is now available again as the server maintenance is over.

Update 20 (September 19, 2023)

05:25 pm (IST): Recent reports indicate that Navy Federal Credit Union is down or not working for some users (1,2,3).

Update 21 (September 20, 2023)

06:31 pm (IST): The recent issue appears to have been resolved as there are no fresh reports.

Update 22 (September 29, 2023)

09:51 am (IST): Navy Federal services seems to be in the middle of outage as both the app and the website are down or not working (1,2,3).

06:15 pm (IST): The new issue appears to be to have been fixed as there are no more reports.

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