[Update: Resolved] Viki down, user report login issues, company aware & investigating

This story is being continuously updated…. New updates are being added at the bottom…..

Original story (from Oct 01) follows:

In coming is a service outage alert!

Is Viki down, not working or app/website not letting you login? Please be informed that the service is seemingly going through an outage in some regions which has got affected users to route to micro-blogging site Twitter and other online discussion platforms to highlight their concern.

Take a look at what some of those affected have to say:

Viki is having a log in issue again. Can y’all just let me binge watch just for once on my day off??
source

Replying to
@njkpersona
and
@Viki
Yesss with me too!! On the site, I try to log in, but it doesn’t sign in to my account and it’s taking too long to load. I’ve closed the page and logged in, but it’s still the same again :(((
source

Viki i just wanted to watch my drama before going to sleep after a long day at work. Why arent you working? ?
@Viki
source

A quick look at Down detector – a service that gives a realtime overview of outages and other issues – reflects Viki is encountering a glitch in regions as can be seen in the live outage map below:

Coming to whether there’s an official word on the matter, what’s appeasing is the issue is a known one. As [email protected] the service is indeed encountering login problems, and the team is working on fixing the same.

We’re currently facing login issues at the moment and our engineers are working on a fix. We’re sorry for the inconvenience.
source

Few minutes back @VikiStatus repeated the same:

We’re still working to get the service back. We apologize for the inconvenience and trouble. We’ll continue to update this space as we get more information.
source

We’ll update this page with relevant info as and when we catch hold of any. In case you’re facing the problem discussed here, stay tuned for more updates.

Update 1

The login glitch has now been fixed.

The issue with login on our site and apps has been solved. Once again, sorry for the inconveniences.

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