[Updated] Trainline down, app not working & throwing error on booking tickets? Don't worry, company is aware

New updates are being added at the bottom of this story…….

Original story (published on September 16, 2019) follows:

Just in case you’re trying to get your head around why the Trainline app (Europe’s train and coach app) isn’t working for you, find solace in the fact that you aren’t the only one facing issues lately.

We’ve seen users reporting the same across the micro-blogging site Twitter. While some explain the problem saying the app won’t let them book tickets or make payments (error: Payment Failure), others report they encounter an error stating “Oops! Something has gone a bit wrong. Try again later” while getting a ticket.

Here’s how some of the complainants word the issue:

@thetrainline is the app down as I am unable to purchase a ticket?
Source

Is payment on your app down again? Neither PayPal or visa is working for me.
Source

Having the same issue here. Your app isn’t working.
Source

What’s good is the issue has been officially acknowledged by @thetrainline on Twitter, and here’s what they have to say:

We’re experiencing technical difficulties on our app which means currently customers are unable to book rail and coach journeys. We’re very sorry for any inconvenience this may cause however please be assured we’re working hard to fix it…

In addition, users are being recommended to book tickets via the website instead while the glitch gets taken care of. It’s appeasing that the problem has at least been officially confirmed. Rest assured. we are keeping a continuous tab on all related developments, and will continuously update this page with relevant info.

03:43 pm (IST): Trainline users are getting an error message when trying to add tickets to their Apple Wallet accounts (1, 2, 3). The issue is under investigation.

06:22 pm (IST): The issue seems to have been fixed since the related reports stopped popping up.

12:43 pm (IST): Some users are again facing issues with the Trainline app and website. Luckily, the support team has acknowledged the issue and said that they are working to resolve it.

Apologies Jamie, I’ve just had information through from Trainline. All their powered sites and apps are affected at the moment. I’ll pop a tweet out ASAP and update again when it’s fixed. (Source)

06:30 pm (IST): Lack of reports suggest that the recent outage has been fixed.

12:55 pm (IST): Customers are claiming that the app and website are currently down or not working; when they try to access it, they see a ‘Something’s off track’ message on screen. Support is already aware of the technical issue and is working on a solution.

07:55 pm (IST): The recent issue with the app and website appears to be resolved as there are no new reports.

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