[Update: Sept 13] Updated Spectrum internet outage troubles many users
This story is being continuously updated….new updates are being added at the bottom…..
Just in case you’re trying to get your head around why Spectrum isn’t working for you, find solace in the fact that you aren’t the only one facing issues lately.
We’ve seen users reporting the same across the micro-blogging site Twitter. While some are complaining about Spectrum outage, others say spectrum is down and internet is not working for them.
Here are some reports for you to take a quick glance at.
Spectrum is down again. No internet. Great.
— Rad Ozgun (@OzgunRad) September 10, 2019
@Ask_Spectrum outage in San Antonio, Tx? When will it be available?
— Linda (@Linda93462436) September 10, 2019
— Keevin Mitchell (@beyond2021) September 10, 2019
As per Down detector – the service that gives information about outages – an outage in some regions like Los Angeles, Dallas, New York City, Orlando, Charlotte, Chicago, Nashville, Atlanta, Louisville and North Hollywood etc can be seen.
We are keeping a continuous tab on all related developments, and will continuously update this page with relevant info.
Update 1 (Sept 12)
Going by reports populating Twitter, Spectrum is down and internet is not working as of writing this. This is happening for the second time in past couple of days.
Here’s a live outage map from Down detector showcasing the glitch in regions like Los Angeles, Orlando, New York City, Dallas, Charlotte, Chicago, Atlanta, Austin, Round Rock, Texas, Houston, Louisville, and Nashville:
To those complaining, @Ask_Spectrum (on Twitter) is suggesting to contact via DM.
Update 2 (Sept 12)
Here’s what a user who got in touch with support has to say:
Just called and confirmed that most of Austin is experiencing an outage. No further information was able to be given to me. Fun times
Update 3 (Sept 12)
Spectrum has finally spoken on the matter, as well as acknowledged the outage.
Customers located in the Austin, TX and surrounding areas may experience a full or partial interruption of services due to system maintenance updates.
Sadly, there’s no ETA for the fix as yet. We’re keeping a continuous tab on this and keep updating the latest development on the matter.
Update 4 (Sept 12)
We are now getting to see Spectrum cable outage reports. Users say the Internet works fine but cable TV is not working and throws code error iA01. A screen similar to the following one can be seen:
What’s good is while responding to a user @Ask_Spectrum officially acknowledged the issue saying:
I can confirm that there is currently a service interruption affecting subscribers in your area. This could be causing a partial of full interruption of all lines of service.
There is a known issue for the services. We are working on the issue to get it resolved as soon as possible.
However, there’s no ETA for the fix as yet.
Update 5 (Sept 13)
Apparently, the issue hasn’t been resolved for all, as mixed reports about internet and cable outage are still popping up.
Update 6 (Sept 13)
BTW Spectrum has also officially acknowledged the NFL network showing alternate broadcasting glitch saying:
We are currently investigating reports of the NFL Network showing alternate broadcasting, we apologize for the inconvenience and thank you for your patience.
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