Verizon Android 10 call issue: Verizon app is the culprit

Gone are the days when carriers would stand in the way of devices and the timely arrival of software updates. This statement is at least true for Google Pixels sold through carriers like Verizon Wireless and T-Mobile but not every other Android device.

These carriers have mastered the art of releasing security and Android OS updates to the carrier-locked Pixel phones at about the same time Google pushes the same updates to the unlocked variants and its pretty awesome.

Google-Pixel-3
Google Pixel 3

This is the reason users of various Pixel devices on these carriers have already received the latest update to Android 10 – same timing as the unlocked models.

The official rollout started early last week and is still ongoing owing to the fact that it’s available over the air and usually, OTA updates take days to reach all units.

Android-10
Android 10 stable is now rolling out

As more Google Pixel users continue receiving their updates to Android 10, new issues keep coming to light. Sure, the new OS isn’t all about bugs and related issues, some people are actually having the best of times with the new OS, but the story is quite different for others.

We’ve documented Android 10-related issues such as the ambient display that can no longer be accessed via the usual commands, the incompatible apps such as T-Mobile Device Unlock app, GoPro app, and Samsung’s Wearable app, and even the lock screen issue for Essential Phones.

Apparently, Verizon Android 10 update comes with even more grave issues on Pixel phones. Whereas some have been experiencing issues with cellular calls, others are reporting issues with delayed text messages – two core aspects of any phone.

I’m on Google Fi and since update to 10 I can’t make cellular calls once a WiFi call has been made. SIM switch fixes it for a time. Actually, may be after some time has passed also as I turned WiFi calling off earlier today and it just failed a test call again. After 30 seconds or so I just get “call ended”. Help!
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I have a similar issue on Verizon. I can’t make calls and half my texts take 5 minutes to deliver. Solution I found on another subreddit was to delete the Verizon app. That worked, also found out later that disabling the apps access to calls worked too. Perhaps you can do something like this with the Fi app? I know it can be disabled so maybe try that?
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As you can see from the latter statement above, there is a temporary fix for the call issue, at least for the affected units on Verizon. Apparently, the Verizon app is the culprit here and while some fixed the call issue by uninstalling the app, revoking the app’s calls permissions also works.

Verizon-Android-10-call-issue-fixed

Some affected users on Google Fi say switching SIM cards temporarily fixes the problem and while the only confirmed solutions are to remove the Verizon app or deny it access to calls via the settings (Verizon app’s settings, not system settings), it’s unclear if the same tricks work on Fi.

Perhaps giving it a try should be your way of finding out if it works, but still, we expect that Google and Verizon will address the call and SMS issues permanently in a future Android 10 update. We will be here to document it for you.

NOTE: You can check out more Android 10-related coverage here.

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Hillary Keverenge

A techy. Besides phones, I also enjoy the farm, music, football, and, of course, food.