There are new updates that have been added to the bottom of this story…

Original story (published on May 21, 2019) follows:

Looks like communications service provider EE network, app or website is down or not working for a lot of users. Affected ones are taking to social media platforms like Twitter to share the problems they are experiencing.

Here are some reports:

https://twitter.com/jord19x/status/1130769621122994176

Specifically, the phone/mobile network seems to be down. For its part, the company’s social media teams are trying to debug individual complaints.

Can you please restart your phone?

However, switching off and on isn’t making any difference for many users. Here’s what a user said:

I have already done this and I’m still unable to make or receive calls – which is not ideal when you need access to these services to get your work done. By the sounds of it the EE service is down across London and this isn’t an isolated issue

Another users said they confirmed with EE business support team that it is nationwide outage.

This is a nationwide issue, I’ve spoken to the business support team who are aware of it. It’s affecting outgoing calls

So far, no statement or official word has apparently been issued on the matter. However, according to The Sun, EE is actively looking into the matter.

If you are affected, rest assured, we are keeping an active tab, and will update the story as and when more info comes to light. So keep checking back.

Update 1 (May 21, 2019)

EE has now issued the following statement through its social media channels:

We’re aware that a small number of customers are unable to make some calls over 4G. We’re doing our best to fix this quickly. Please keep retrying, and we apologise for any inconvenience. WiFi calling, as well as text and data services, are not affected.

Update 2 (May 21, 2019)

Revised statement:

We’re aware that a small number of customers are unable to make some calls. We’re doing our best to fix this quickly. Please keep retrying, and we apologize for any inconvenience. WiFi calling, as well as text and data services, are not affected

Update 3 (Sept 09, 2019)

Looks like EE is down as of writing this. The outage service down detector also reflects something similar (as can be seen in the image below).
EE-down

Update 4 (August 18, 2022)

04:31 pm (IST): A plethora of reports on Twitter and Downdetector indicate that EE is currently down or not working for many subscribers.

07:47 pm (IST): According to reports on Downdetector, the recent outage with EE has now been resolved.

Update 5 (December 19, 2022)

04:01 pm (IST): It appears that the EE phone network is currently down or not working as users are reporting that they aren’t able to make calls. Moreover, reports on Downdetector also convey the same.

07:30 pm (IST): It seems that the recent outage with EE phone network has now been resolved as we haven’t come across any fresh reports.

Update 6 (September 18, 2023)

06:11 pm (IST): EE app and website is currently down or not working properly for a number of users (1,2,3,4,5,6).

Update 7 (September 19, 2023)

06:23 pm (IST): EE users continue to face issues as the app is still down for many (1,2,3,4).

Update 8 (September 28, 2023)

04:33 pm (IST): The last outage with the EE app and website seems to have been resolved.

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Himanshu Arora
359 Posts

My interest in technology and writing started back in 2010. Since then, I have written for many leading publications, including Computerworld, GSMArena, TechSpot, HowtoForge, LinuxJournal, and MakeTechEasier to name a few. Here at PiunikaWeb, I started with covering smartphone related breaking stories as well as some other interesting stuff, but now I have switched over to more of a leadership role. I also take care of several operational aspects of the website. Some of my current responsibilities include business development, and working with Piunika to make sure we’re progressing as envisioned. If you want to get in touch, I am active on LinkedIN, and also available on Twitter/X.

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