[Updated] TalkTalk confirms TalkTalk email down and not working today - server status & login problem details

This story is being continuously updated….new updates are being added at the bottom…..

TalkTalk service is in midst of an outage of sorts as a lot of users are reporting the service is currently down for them. Complainants are taking to social media platforms like Twitter to voice their concerns.

Here are some reports from Twitter for you to take a quick look at:

https://twitter.com/ColinBrianWint1/status/1139475307906441217
https://twitter.com/AEPicton/status/1139472254922895363

Even the Down Detector service currently shows intermittent issues in the UK region.

What’s good is that TalkTalk has officially acknowledged the issue. Their service status dashboard explains the glitch saying:

“We’re aware some customers are not able to access their emails either through webmail or using an email client, our engineers are looking into this as a priority. We’d like to apologise for any inconvenience this may cause. “

And here’s what @TalkTalk says on Twitter:

We are keeping a continuous tab on the matter and will update the story as and when any new development comes to our sight.

Company says customers who have talktalk.net emails are affected by the outage.

“Customers who have talktalk.net emails are affected, we continue to investigate and will provide further updates here.”

The status message on the service dashboard has been changed, and now it reads:

We’re aware some customers are unable to access their emails either through webmail or using an email client such as the mail app on the mobile device or outlook on your PC.

Latest Update 11:35 AM: We’d like to apologise for the inconvenience this may cause and assure you that our engineers are working on this as a priority.

The outage has been fixed. The following message was shared by the company at 10:45PM UK time:

We’re pleased to confirm that following restoration work completed by the affected service provider, full service has now been restored to our email platform which we’ll continue to monitor. Once again, we’d like to apologise for the inconvenience caused by the outage today and would like to thank you for your patience

04:03 pm (IST): Many TalkTalk users are now reporting (1, 2) that they aren’t able to send or receive emails using the service.

Luckily, the support team has acknowledged this issue and said that they are working to resolve it. However, they did not provide any ETA for the fix.

We’re aware that some of our customers maybe experiencing problems when sending and receiving emails. Our engineers are looking into this and are working to restore the services ASAP (Source)

07:14 pm (IST): TalkTalk support on Twitter has confirmed that the issue with their email service has now been resolved.

Issues affecting our email service have been resolved. We apologise for any inconvenience caused during this time. (Source)

01:52 pm (IST): Some users say that TalkTalk is currently down or not working (1,2).

05:52 pm (IST): Servers are back up and running.

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