[Fixed] App Store down and not working? Some users cannot connect to App Store
Update 1 (June 04)
Apple App store seems to be down again for many users around the world. Here are some reports:
— 𝙰 🌹 (@andjela_stam) June 4, 2019
In Italy as well
— Mauro iandolo (@iandolo) June 4, 2019
More reports here. While for some users search is not working, others are facing connectivity issues with the app marketplace.
Apple’s official service status page currently shows App Store as online (see here). Anyway, we are monitoring the situation, and will update the story as and when we have any newsworthy development to share.
Update 2 (June 04)
Not only App Store, but Mac App Store, Apple Music, and Radio are also down currently.
Update 3 (June 05)
The outage has been resolved.
Original story (from Feb 01, 2019) follows:
After Apple disabled the Group Facetime feature earlier this week due to a nasty bug, We’re seeing some reports from Apple users that say the App Store (or view Apple ID) is not working for them. Few say they can’t even connect to the company’s app marketplace application. Here are a handful of reports:
@AppleSupport I can’t connect to my App Store. I’ve logged in and logged out. My data is fine. Is there something wrong with the server? How can this issue be resolved?
— draventheokay (@draventheokay) February 1, 2019
The frequency of reports currently is low, so it doesn’t seem like every Apple device user is affected. But it could also be that the issue is spreading slowly.
Anyway, we couldn’t find any official word from Apple on the matter, but will surely update this story as and when we find more newsworthy stuff related to this matter.
Until then, let us know your App Store experience in the comments section below.
Looks like devices with specific iOS versions are facing this problem:
Tested 2 devices on 11.1.2 AppStore is down. Tested 8.3, 9.3.3, 10.2, 11.3, 12.1 and all is fine. How odd.
— JunesiPhone (@JunesIphone) February 1, 2019
Has Apple done this to make people update to iOS 12? Less likely, but there are reports:
oh and now the app store isn't working on my iphone? apparently this is happening to a lot of people on ios11 but i'm NOT upgrading to 12 while that connection bug is still around so like.
could this please get fixed asap.
— 3 whole seconds of reinhardtzar (@magicocona) February 1, 2019
Some Apple Music and iTunes users are also reporting issues:
@AppleSupport My Apple Music, App Store and iTunes is not working. When I go to any of them is says it can not connect to the server.
— Jay Cuellar (@CuellarJanetzis) February 1, 2019
Someone posted this workaround on Reddit:
I was able to connect (but not do much else) by setting my date back to the 29th. Please try it and report what works!
Telegram says update issue at Apple’s end
Telegram users have been reporting a strange issue for a few hours now. They say even after updating to the latest version 5.3 from the App Store, the app doesn’t update.
@telegram have you seen your new version 5.3 app update that does not work? Tried on 2 devices: it updates, refreshes and show the same update available. But real app update does not happen. Fix it! Watch my video! #telegram #iosappfailures pic.twitter.com/2W4DwLIRfR
— ФОП Хунторок ХХ (@porEllasU) January 31, 2019
What’s good is, there’s an official word on the matter, with the company saying it’s an issue at Apple’s end.
This seems to be an issues on Apple's side. Getting the same here, the App Store gives you the wrong build for some reason. Will probably get fixed soon, it's likely some delay in the rollout.
— Telegram Messenger (@telegram) January 31, 2019
Meanwhile, users say some other apps like Skype are also exhibiting similar behavior.
Ye i cant update three apps pic.twitter.com/uOyetTsbhT
— Ahmad (@ahmad1ki) February 1, 2019
Note that unlike the connectivity issue, this updates-related problem doesn’t seem to be iOS 11 specific.
Will update this story as and when we have more information to share on this matter.
Another app developer says updates issue is at Apple’s end:
Hi! This is seems to be an App Store issue. We’re monitoring closely its progress and we’ll post updates as soon as there’s progress.
— Neybox (@neyboxhq) February 1, 2019
Here’s a security researcher summing up all these ongoing issues with App Store:
Seems like Apple has an AppStore / iTunes outage (can’t download apps) for specific iOS versions 11.0 – 11.1.2 currently not being reported in their system status. Confirmed reports from 4 other people around the world. <Error>: SSBag: [8A30DE0E] Unable to load bag
— David Weinstein (@insitusec) February 1, 2019
Telegram’s CEO Durov has confirmed the Apple App Store issues. Here’s what he said in his latest post about a new Telegram update:
It seems iOS users have to wait a while to get the update, because the App Store has been experiencing issues since yesterday. I expect that Apple is going to get their issues sorted out in the next few hours as Cupertino is waking up
Both connectivity and updates issues should be fixed by now.
— Telegram Beta (@TelegramBeta) February 2, 2019
PNC bank app and systems not working
A lot of PNC bank customers are also taking to social media to report issues accessing banking facilities. Some say the app isn’t working, while others say they are not even able to access the bank’s phone systems.
Take a look at some reports:
@PNCBank_Help what the hell is going on with this bank everything is shut down why are you not telling your customers what is going on this is bullshit did you hacked?
— greg robinson (@corydeltona1101) February 1, 2019
We couldn’t find any official word from PNC on the matter, but will surely update this story as and when we notice any newsworthy stuff related to this issue.
Many users say the issue is resolved now.
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