Popular streaming services like Netflix and Amazon Prime have got lot of entertainment content. From latest movies to popular TV shows, streaming platforms are loaded with so much variety that at times it gets confusing what to watch and what to skip (never mind, you’ll go for it at some point later).
On such streaming service developed by the search engine giant Google is Google Play Movies & TV app. It lets you watch (on your Android phone/tablet, laptop and TV) movies and TV shows purchased or rented on Google Play. You can even download the content and watch later, even when offline.
But if Google Play Movies & TV app is not streaming properly on your LG smart TV lately, then you ain’t the only one troubled. A lot of LG smart TV users have been encountering the same problem after installing an update pushed by LG last month (i.e. April).
Users basically complain that after playing the content for a few seconds, the video gets choppy, though audio continues playing for some time. And eventually it all freezes, no visual, no sound. And not to miss, the problem is being reported by both Android and iOS users.
Here’s how some of the complainants word the problem behavior across Google Play Help:
I have the Google movie app on my LG smart TV, the tv is 12 months old and never had any lagging issues. All movies now have a unwatchable lag where the picture jumps and sounds goes. There is no issue through the app on my tablet and mobile so seems isolated to the tv app. What can be done to stop this annoying problem
My lg smart tv is otherwise working fine (will stream 4k material from Amazon) but Google play movies app has suddenly stopped working. Works for a while, then picture stutters and freezes, jumping frames, while audio continues. Some sd content works, but none of my hd library films work. Have tried restarting tv (of course) and uninstalling and reinstalling app.
Apart from Google Play help forum, similar reports can be seen posted across the Review section of the app’s Play Store listings page. Here’s what a user said there while describing the issue:
The problem is specific to Google Play Movies & TV app, as affected users have confirmed they face no such issue while streaming through other apps like Netflix, Amazon Prime or YouTube. Moreover, neither reinstalling the app nor factory resetting the TV units resolves the lag or freeze glitch.
What’s appeasing is that Google has officially acknowledged the problem. A few days back, a company employee informed the complainants that the concerned team is looking into to the matter and working in collaboration with LG to fix whatever’s causing this mess.
These reports are extremely helpful to our team investigating and we appreciate you bringing this to our attention. At this time, our team is aware of the issue and working with LG to resolve it as soon as possible.
While that’s good, they further added there’s no ETA as to by when the problem will get resolved.
Although we don’t have a timeline for the fix
Here’s the company employee’s complete statement:
Sad, but that’s how it currently stands.
Here’s hoping Google and LG fix this one up soon, so that users can continue streaming without any glitches. Rest assured, we are keeping an active tab on all related developments and will update the story as and when any progress comes to our sight.
P.S. For more Google related news and stuff, interested readers may head here.
PiunikaWeb is a unique initiative that mainly focuses on investigative journalism. This means we do a lot of hard work to come up with news stories that are either ‘exclusive,’ ‘breaking,’ or ‘curated’ in nature. Perhaps that’s the reason our work has been picked by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and more. Do take a tour of our website to get a feel of our work. And if you like what we do, stay connected with us on Twitter (@PiunikaWeb) and other social media channels to receive timely updates on stories we publish.
Dr. Aparajita Sharma
1227 Posts
Currently, I am pursuing Ph.D (Psychology), and have been teaching the same for past four years. Coming to PiunikaWeb, I know it was a complete switch over, but the idea was appealing enough to put in all the effort it called for. My work primarily involves research. Oh, and yes, some of the photographs you see here are clicked by me. Overall, I am enjoying whatever I am doing, and hoping you’ll also feel the same reading all my articles. You can find me on LinkedIN.
Next article View Article
